BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[hendonz]

I am running BES Express 5.0.4

This morning I tried to add a user using the Blackberry Administartion Web page, i was able to login fine, but then get greeted with

HTTP Status 500 -

---

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:147)
	com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:162)
	org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:168)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	com.rim.bes.bas.web.common.CSRFProtectionFilter.doFilter(CSRFProtectionFilter.java:108)
	com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
	com.rim.bes.bas.web.common.filter.SystemStartupProgressFilter.doFilter(SystemStartupProgressFilter.java:187)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.

I have re-installed Java and checked the regisrtry settings for BAS-AS, BAS-NCC, Blackberry MDS connection to reflect that Java version

I have uninstalled Java and rthen re-installed Blackberry Enterprise server 5.0.4 letting it use the version of Java it comes with and checked the above settings again

I have changed the JVM Option Number 3 to -Xms768 (was on Xms1024

I still cannot get this thing working. Any ideas?

[oliwer]

Saw this several times for customers, but a reinstall of BAS helped. I know you already tried this, but maybe you can give it another try.
Whats about MR2?

Edit: Forget about MR2, just read u r using BES Express

[hendonz]

I was under the impression that since this server has the full install of Blackberry  I could not just re-install BAS on its own?

Another thing, this is the Error in the BAS-AS_err log

 0 [main] INFO com.rim.beip.Beip - BEIP Disabled: init

[oliwer]

You cannot uninstall BAS if it is the only BAS connected to the database, so you have to uninstall the BES and then reinstall it.

[hendonz]

I thought that as the case, But as I have already done a full re-install of everything BAS was covered as it was a ticked option in the install I believe

[oliwer]

Sure, you cannot install the BES without the BAS if it is the only installation. Did you a re-install or uninstall/install.

[hendonz]

I did a re-install over the top

what issues am I likely to have with an uninstall then re-install? Will I have to do much configuration? Not keen on too much of an outage....

What is the situtaion if I just install BAS only on another Server, is that a viable option to get me to be abelt o add some users? is there any issues with running a BAS server on the same server as the BES and on another server?

[oliwer]

not much configuration, settings are mostly stored in the database.
Did you changed the certificates for mds cs or bas? you have to re-do that.
Any settings in the registry?
Configured mdslogin.conf or krb5.conf file?
That's what in my head...
No need to rebuild policies, wi-fi profiles, etc.

[hendonz]

I have not change any certs or anything




What is the situtaion if I just install BAS only on another Server, is that a viable option to get me to be abelt o add some users? is there any issues with running a BAS server on the same server as the BES and on another server?

[oliwer]

You need to configure your DNS with a records for both BAS hosts and change the name of the BAS Pool on the first server in the server config panel. Both BAS should have the same Pool name. And you should change the communication between both BAS from multicast UDP to TCPPing on the BAS website.