07-24-2012 02:19 PM
I manage the IT infrastructure at a small company, and am having a strange problem that I just cannot figure out.
I am running BES Express 126.96.36.199 with exchange 2010
We have a sonicwall that has some basic web filters. Sites like facebook, kijiji, etc are blocked. When a blackberry user tries to access that site when connected to our wifi network, she understandably gets blocked.
But when she tried again while disconnected to our wifi network and only using the mobile network, she still gets blocked! I've cleared the browser settings on the blackberry, and have searched online, and through the BES IT policy, but have come up with nothing.
Any help would be greatly appreciated.
Solved! Go to Solution.
07-24-2012 02:29 PM
What device is user using?
Do you have anything limiting other browsers in BES?
07-24-2012 10:49 PM
07-25-2012 10:08 AM
On OS 5, You can have them change their default browser to allow them to use their carrier instead of BES for internet access.
OS 6 and 7
07-25-2012 10:34 AM
glad to hear it
07-25-2012 09:38 PM
So to the uninitiated (ie me) it would appear that the policy outlined in KB20457 can't be applied to BESX as there is no option "Allow IBS Browser" in the Browser section of the IT policy.
All the solutions for importing those policies appear to apply to BES and not BESX.
As an OS6 user with BESX 5.0.3 MR2, is there any way I can make the same config on my phone?
07-26-2012 12:40 PM
To select a browser transport, BlackBerry Browser 6.0 uses a new process that is automatic and transparent to BlackBerry device
users, and it does not permit users to select a browser transport. When a user requests content from a content server by making
a browser request, the BlackBerry Browser selects the browser transport from available browser transports in the following order:
• browser transport that the API specifies
• browser transport that the MDS Browser Domains IT policy rule specifies
• browser transport that uses the BlackBerry Enterprise Server if the domain name does not include a period (.) or it is a
private IP address
• direct Wi-Fi transport
• Wi-Fi transport that uses the BlackBerry Enterprise Server
• browser transport that uses a USB connection to a computer
• wireless network transport that uses the BlackBerry Internet Service
• wireless network transport that uses the BlackBerry Enterprise Server
• browser transports based on the order in the browser configuration records