BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[longhorn77]

Hello,

I can't activate enterprise after deleting and re-adding user.  It fails to activate, but in the BES Express admin panel I see that the device PIN is correct.

This is what I've done so far:

1. Tried to activate Enterprise on hand-held after wiping. It failed

2. Deleted user from BES with option

 Yes - Disable as BlackBerry user

3. Now when I re-add the user I get the same PIN, but Blackberry Activation fails everytime.

All help is appreciated.  Thank you before hand

[hatchback]

Hey longhorn77,

Welcome to the BlackBerry Support Community Forums.

Please have a look at the following article that may provide a solution to this issue:

BlackBerry smartphone stops responding at the "Waiting for Services" stage during an Enterprise Activation
http://btsc.webapps.blackberry.com/btsc/KB04327

I hope this helps.