BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[yeowkm]

I cannot add new user to my BESX 5 after instalation.

The error message is "The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again. "

I have modify the MAPI settings to use besadmin mailbox but the issue remains. it was previously using a domain account mailbox.

Have tried refreshing the directory but the problem remains.

what else can I do ? 

[knottyrope]

"The BlackBerry Administration Service cannot find the records you were looking for. Verify and sear...

[yeowkm]

tried all 3 options.
not much help.
so far, I can only add one domain admin account as administrators.
when I add my own account using create user, I hit the error message.

[yeowkm]

finally able to add new user.
after i restarted the SQL services.

[knottyrope]

is SQL browser service running?

[yeowkm]

it was running.
will try migrating users using the transporter tomorrow.

[knottyrope]

progress?

[yeowkm]

tested with one user.
able to migrate to BESX using the transporter tool.

[knottyrope]

thats good news