01-05-2012 03:44 PM
We had an issue a while back in whcih internet connectivity was lost, and when it was regained, we had to restart the Blackberry services to get the phones to sync. I had a case open with BES support about this, and they indicated that if BES servcies connect before Exchange services, they will need to be restarted. I was just wondering if someone here can confirm this, and tell me if there's any sort of dependency I can set up so this isn't the case.
Specifically, what are the BES services connecting to, besides Exchange, and what would Exchange need to connect to, assuming all services are started?
01-05-2012 03:54 PM
DC, GC, SQL + Exchange, BES
Bes wont work unless done in this order.
What is the BESAdmin service account?
01-05-2012 03:56 PM
OK, so is there an Exchange service I can put as a dependancy for a specific BES service, or all BES services? Also, in this case, the server didn't restart, it's just that the internet was down.
01-05-2012 04:30 PM
please explain your environment so I can understand more what happened.
is you DC GC exchange server and BES on the same LAN or is it separated at all?
01-05-2012 05:03 PM
We are running everything on the same server. SBS 2003, Exchange 2003, SQL 2005 and BES 5 all on the same server. We lost internet one day, and when it came back up, email was flowing to Outlook but not the phone. A restart of the BES services fixed this. We are wondering what we can do in the future to prevent this.
01-05-2012 05:17 PM
BES should have recovered from it. Mine hase recovered after a 12 hour outage with out issue.
How long did you wait until you restarted services?
01-09-2012 02:59 PM
I dont think it will hurt anything to do it