BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[alamb200]

Hi,

We use Blackberry Express to provide 7 users with emails to the their Blackberry devices and have just moved to a new server with a new version of the Express software (5.0.4).

One of the reasons for the move was because the old Express server was old and I wanted to decommision it, the other reason was because the emails were not being synchronised when deleted.

This problem has not beem resolved. I have tried enabling and then disabling the email reconcilliation settings on the devices and we do not use the blckberry desktop so I cannot set that setting.

Can anyone offer any help as it seems to affect all the devices?

Thanks,

alamb200

[knottyrope]

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

How to perform an email reconciliation test

How to verify the wireless email reconciliation process

How email reconciliation works on a BlackBerry smartphone