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Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Event ID 373

You can change it with this.

 

Download and install MS SQL Server Management Studio Express

 

 

Double check permission according to this

 

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

 

 

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Contributor
AndreaSoc
Posts: 14
Registered: 09-08-2010
My Carrier: Vodafone

Re: Event ID 373

i have the same problem !

the permission it's ok

 

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New Member
rdedoro
Posts: 1
Registered: 11-25-2011
My Carrier: Wind

Re: Event ID 373

Hello everyone.

 

do you have any updates on this post? Apparently I run into the same problem on by BES 5 SP3.

Everything is working perfectly without any problem reported from my users, but I've got the application Logs full of this warning.

 

 

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New Contributor
waxil
Posts: 5
Registered: 08-26-2010
My Carrier: Carphone Warehouse

Re: Event ID 373

I'm also having this issue.

Have recently migrated users from BES 5.0.3 to BES Express 5.0.3 and now suddenly the application event log is full of these;

Log Name: Application
Source: Blackberry Notification System
Date: 23/12/2011 13:46:32
Event ID: 373
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: xxx
Description:
The description for Event ID 373 from source Blackberry Notification System cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

IDS_25000 getListBESdatabases: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Command: getListBESdatabases

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Blackberry Notification System" />
<EventID Qualifiers="0">373</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-23T13:46:32.000000000Z" />
<EventRecordID>8805</EventRecordID>
<Channel>Application</Channel>
<Computer>xxx</Computer>
<Security />
</System>
<EventData>
<Data> IDS_25000 getListBESdatabases: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Command: getListBESdatabases</Data>
</EventData>
</Event>

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Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

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Re: Event ID 373

have you tried any of the above suggesetions?

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Regular Visitor
StayHere
Posts: 1
Registered: 01-05-2012
My Carrier: Rogers

Re: Event ID 373 - solution

[ Edited ]

I got the exact problem after installing new BES 5.0 (SQL express 2005 + Domino 7).

 

How I solved it (not from T-support....) 

 

1. Uninstall DBNS using the instruction below.

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11716

 

2. Restart SQL Server Express

 

3. Install DBNS based on the same link above

Please note that you have to run 2 SQL scripts: NotifyMasterInstall.sql, NotifyInstall.sql  

 

4. Restart SQL Server Express

 

- I hope this solution is final :Balloon:

 

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New Contributor
farhannasir
Posts: 3
Registered: 01-27-2012
My Carrier: Bell

Re: Event ID 373

I have fixed this error by changing the sql server service account to the same as domain name\besadmin account. It was network services before. After changing and restarting the sql services event logs are calm down now. No more events log for id 373.

 

Go to SQL server Configuration manager - SQL Server 2005 services - right click on the SQL server (your server name) click on properties and change the service account.

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Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Event ID 373


farhannasir wrote:

I have fixed this error by changing the sql server service account to the same as domain name\besadmin account. It was network services before. After changing and restarting the sql services event logs are calm down now. No more events log for id 373.

 

Go to SQL server Configuration manager - SQL Server 2005 services - right click on the SQL server (your server name) click on properties and change the service account.


nice tip and thanks for sharing it with us

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New Member
Angioni
Posts: 1
Registered: 02-08-2012
My Carrier: Vodafone

Re: Event ID 373 - solution

Hi,

 

thank you for posting this solution.

Analyzing the sql scripts i discovered that re-running NotifyInstall.sql should be enough.

No need to remove DBNS.

 

Restarting all SQL services and the problem was solved.

 

Remco Angioni

 

 

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