03-20-2013 04:39 PM
I am trying to get Blackberry Enterprise Express working on Exchange 2013 (OS is Server 2012).
There is a KB article KB33406 that lists what is needed to get this work.
The article says:
Starting with BlackBerry Enterprise Server Express 5.0 SP4 + Update (To obtain the update please contact BlackBerry Technical Support and reference this article).
How do I contact Blackberry Technical Support and reference this article so that I can obtain the update needed to install BESExpress on Exchange 2013?
Can someone please link me to where I can get this update.
I'll link the KB article below. Thanks!
03-20-2013 05:00 PM
you can visit this page to start
03-20-2013 05:02 PM
So is there no way to get this update without having a paid support contract?
I don't see any way of contacting them without a contract or using the pay per instance.
03-20-2013 05:31 PM
you get one free call for installation help
04-03-2013 12:48 PM
I wanted to share my experience with this.
It was EXTREMLY difficult to obtain this patch if you run BES Express and don't have a paid support contract (which is probably most people who run BES Express).
I had to go from the initial Customer Rep to a Supervisor to Tier 2 Support and finally to someone in the Server department to obtain the zip file containing the patch. Took me about an hour and a half to do this.
The initial rep didn't seem interested in even looking at the KB article. I won't fault her since she is probably doing her job in making sure that any support is paid for or under a support contract.
I imagine the reason that this isn't posted is because it is packaged as files that you manually copy over instead of an installer which takes care of it for you. More chance of hurting yourself if you aren't careful.
Exchange 2013 CU1 was just released (the update that actually allows you to migrate from previous versions). There are probably going to be a LOT of people requiring this update. I hope RIM simplifies obtaining the required patch so that both customers and RIM support don't have to go through all of this.
My thanks to the RIM staff for putting up with my frustration.
04-26-2013 04:28 PM
Here's all the information I received trying to get BES 5 running with server 2013.
I haven't been entirely successful because a) there's no actual instructions for installing it with exchange 2013 and b) the instructions received from RIM technical support are basically close to useless.
But here you go...
Refer to the following steps to apply the update:
1. Stop the BlackBerry Dispatcher service from the Microsoft Windows Services MMC.
2. Navigate to the BlackBerry Enterprise Server Express installation directory.
3. Create a directory for the original files outside of the BlackBerry Enterprise Server Express installation directory.
4. Copy the following files to the directory that was created in Step 3:
5. Copy the files downloaded from the DocShare into the BlackBerry Enterprise Server Express installation directory.
6. Start the BlackBerry Dispatcher service from the Microsoft Windows Services MMC.
My observations were that you need to get to the post-reboot portion of the setup (ie, you've done the prerequisites, rebooted, and are continuing the setup up to the point where you are validing the SRP auth etc.). cancel the setup, perform the above and then rerun the setup exe and continue.
Things are 'kind' of working - except that users cannot make appointments on their blackberries and have it appear in outlook. I believe this is in relation to the rather useless comment in http://www.blackberry.com/btsc/KB33406
"BlackBerry Enterprise Server must leverage Exchange Web Services for Calendaring. Calendaring leveraging CDO.DLL is no longer supported."
Buggered if I can get it going and RIM closed my support ticket before the installation completed. Trying - through email - to get it reopened as the ticket is rejected when trying to contact the helpdesk.
04-26-2013 05:36 PM
Just for followup, I was able to get everything working OK. Once you get your hands on the patch, you just have to follow the instructions in the KB article. The calendaring is fixed my making the registry changes mentioned in the KB article.
I was able to get help with my 1 free call. I just had to try six times. Most of the technicians that I talked to wouldn't help me, they kept telling me that Exchange 2013 wasn't supported. I finally changed my approach and refused to mention what I was trying to do and just specifically asked for the patch mentionned in the KB article. Once I got it it, everything worked.
One more issue I thought I'd mention. I ran this on Server 2012 Exchange 2013 and after I had this installed boot up for the server took a really long time. I found that if I set all of the blackberry services to manual and then just start them up with a script everything worked much better. I just put a script ont he desktop to start and stop the BES services in the proper order.
04-26-2013 05:41 PM
Hi Bradray - are you referring to the registry changes in KB33413? and can you confirm that calendar entries made from the handhelds replicate to outlook? (i've no problem managing existing entries).
05-08-2013 04:46 PM
Thanks Paul for the information !
I have the calendar problem too, meetingd added on BlackBerry are not synced with Exchange.
I have made registry operation in the KB33413 but the problem still persist....