BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[markstodgell]

spent hours today trying to install BES express on a new 2008 exchange 2010 server.

Had to manually install Java as it kept failing.

Now it just fails on initial install and says refer to logs which arnt helpful.

logfile below - please help

=== Verbose logging started: 27/12/2011  21:30:44  Build type: SHIP UNICODE 5.00.7601.00  Calling process: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\Setup.exe === MSI (c) (2C:64) [21:30:44:655]: Cloaking enabled. MSI (c) (2C:64) [21:30:44:655]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (2C:64) [21:30:44:655]: End dialog not enabled MSI (c) (2C:64) [21:30:44:655]: Original package ==> E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi MSI (c) (2C:64) [21:30:44:655]: Package we're running from ==> E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi MSI (c) (2C:64) [21:30:44:657]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (2C:64) [21:30:44:657]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18852521-B718-406B-BAA6-46129D00F60B}'. MSI (c) (2C:64) [21:30:44:657]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (2C:64) [21:30:44:659]: MSCOREE not loaded loading copy from system32 MSI (c) (2C:64) [21:30:44:661]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18852521-B718-406B-BAA6-46129D00F60B}'. MSI (c) (2C:64) [21:30:44:661]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (2C:64) [21:30:44:661]: Transforms are not secure. MSI (c) (2C:64) [21:30:44:661]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\BESAdmin\AppData\Local\Temp\2\install_log.txt'. MSI (c) (2C:64) [21:30:44:661]: No Command Line. MSI (c) (2C:64) [21:30:44:661]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{ED468024-3BF7-4EAC-81EB-90D072478807}'. MSI (c) (2C:64) [21:30:44:661]: Product Code passed to Engine.Initialize:           '(none)' MSI (c) (2C:64) [21:30:44:661]: Product Code from property table before transforms: '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (c) (2C:64) [21:30:44:661]: Product Code from property table after transforms:  '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (c) (2C:64) [21:30:44:661]: Product not registered: beginning first-time install MSI (c) (2C:64) [21:30:44:661]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (2C:64) [21:30:44:661]: Entering CMsiConfigurationManager:etLastUsedSource. MSI (c) (2C:64) [21:30:44:661]: User policy value 'SearchOrder' is 'nmu' MSI (c) (2C:64) [21:30:44:661]: Adding new sources is allowed. MSI (c) (2C:64) [21:30:44:661]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (2C:64) [21:30:44:661]: Package name extracted from package path: 'RIMWebComponents.msi' MSI (c) (2C:64) [21:30:44:661]: Package to be registered: 'RIMWebComponents.msi' MSI (c) (2C:64) [21:30:44:662]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (2C:64) [21:30:44:662]: TRANSFORMS property is now: MSI (c) (2C:64) [21:30:44:662]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '110'. MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Favorites MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Documents MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (2C:64) [21:30:44:662]: SHELL32:HGetFolderPath returned: C:\ProgramData MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Local MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Pictures MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Desktop MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (2C:64) [21:30:44:663]: SHELL32:HGetFolderPath returned: C:\Windows\Fonts MSI (c) (2C:64) [21:30:44:663]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (c) (2C:64) [21:30:44:664]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (2C:64) [21:30:44:664]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'. MSI (c) (2C:64) [21:30:44:664]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (2C:64) [21:30:44:665]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (2C:64) [21:30:44:665]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'AutoBVT'. MSI (c) (2C:64) [21:30:44:665]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (2C:64) [21:30:44:665]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Microsoft'. MSI (c) (2C:64) [21:30:44:665]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi'. MSI (c) (2C:64) [21:30:44:665]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi'. MSI (c) (2C:64) [21:30:44:665]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (2C:64) [21:30:44:665]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 27/12/2011  21:30:44 === MSI (c) (2C:64) [21:30:44:665]: Machine policy value 'DisableRollback' is 0 MSI (c) (2C:64) [21:30:44:665]: User policy value 'DisableRollback' is 0 MSI (c) (2C:64) [21:30:44:665]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (2C:64) [21:30:44:665]: MsiOpenPackageEx is returning 0 === Verbose logging stopped: 27/12/2011  21:30:44 ===

=== Verbose logging started: 27/12/2011  21:30:44  Build type: SHIP UNICODE 5.00.7601.00  Calling process: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\Setup.exe === MSI (c) (2C:64) [21:30:44:668]: Cloaking enabled. MSI (c) (2C:64) [21:30:44:668]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (2C:64) [21:30:44:668]: End dialog not enabled MSI (c) (2C:64) [21:30:44:669]: Original package ==> E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\BlackBerry Enterprise Server.msi MSI (c) (2C:64) [21:30:44:669]: Package we're running from ==> E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\BlackBerry Enterprise Server.msi MSI (c) (2C:64) [21:30:44:675]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (2C:64) [21:30:44:675]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (2C:64) [21:30:44:675]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E2CA320F-EB55-4169-A526-E394D3966295}'. MSI (c) (2C:64) [21:30:44:675]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (2C:64) [21:30:44:676]: MSCOREE not loaded loading copy from system32 MSI (c) (2C:64) [21:30:44:678]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E2CA320F-EB55-4169-A526-E394D3966295}'. MSI (c) (2C:64) [21:30:44:678]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (2C:64) [21:30:44:678]: Transforms are not secure. MSI (c) (2C:64) [21:30:44:679]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\BESAdmin\AppData\Local\Temp\2\install_log.txt'. MSI (c) (2C:64) [21:30:44:679]: No Command Line. MSI (c) (2C:64) [21:30:44:679]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{B225345F-6941-41B8-93A0-F98F4111F1B6}'. MSI (c) (2C:64) [21:30:44:679]: Product Code passed to Engine.Initialize:           '(none)' MSI (c) (2C:64) [21:30:44:679]: Product Code from property table before transforms: '{E2CA320F-EB55-4169-A526-E394D3966295}' MSI (c) (2C:64) [21:30:44:679]: Product Code from property table after transforms:  '{E2CA320F-EB55-4169-A526-E394D3966295}' MSI (c) (2C:64) [21:30:44:679]: Product not registered: beginning first-time install MSI (c) (2C:64) [21:30:44:679]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (2C:64) [21:30:44:679]: Entering CMsiConfigurationManager:etLastUsedSource. MSI (c) (2C:64) [21:30:44:679]: User policy value 'SearchOrder' is 'nmu' MSI (c) (2C:64) [21:30:44:679]: Adding new sources is allowed. MSI (c) (2C:64) [21:30:44:679]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (2C:64) [21:30:44:679]: Package name extracted from package path: 'BlackBerry Enterprise Server.msi' MSI (c) (2C:64) [21:30:44:679]: Package to be registered: 'BlackBerry Enterprise Server.msi' MSI (c) (2C:64) [21:30:44:679]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (2C:64) [21:30:44:679]: TRANSFORMS property is now: MSI (c) (2C:64) [21:30:44:679]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'. MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Favorites MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Documents MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Local MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Pictures MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Users\BESAdmin\Desktop MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (2C:64) [21:30:44:680]: SHELL32:HGetFolderPath returned: C:\Windows\Fonts MSI (c) (2C:64) [21:30:44:680]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (c) (2C:64) [21:30:44:682]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'. MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (2C:64) [21:30:44:682]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'AutoBVT'. MSI (c) (2C:64) [21:30:44:682]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Microsoft'. MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\BlackBerry Enterprise Server.msi'. MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\BlackBerry Enterprise Server.msi'. MSI (c) (2C:64) [21:30:44:682]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (2C:64) [21:30:44:682]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 27/12/2011 21:30:44 === MSI (c) (2C:64) [21:30:44:682]: Machine policy value 'DisableRollback' is 0 MSI (c) (2C:64) [21:30:44:682]: User policy value 'DisableRollback' is 0 MSI (c) (2C:64) [21:30:44:682]: PROPERTY CHANGE: Modifying UILevel property. Its current value is '5'. Its new value: '2'. MSI (c) (2C:64) [21:30:44:682]: MsiOpenPackageEx is returning 0 === Verbose logging stopped: 27/12/2011  21:30:44 ===

=== Verbose logging started: 27/12/2011  21:31:03  Build type: SHIP UNICODE 5.00.7601.00  Calling process: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\Setup.exe === MSI (c) (2C:88) [21:31:03:268]: Resetting cached policy values MSI (c) (2C:88) [21:31:03:268]: Machine policy value 'Debug' is 0 MSI (c) (2C:88) [21:31:03:268]: ******* RunEngine:            ******* Product: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi            ******* Action:            ******* CommandLine: ********** MSI (c) (2C:88) [21:31:03:268]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (2C:88) [21:31:03:268]: Grabbed execution mutex. MSI (c) (2C:88) [21:31:03:269]: Cloaking enabled. MSI (c) (2C:88) [21:31:03:269]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (2C:88) [21:31:03:269]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:88) [21:31:03:276]: Running installation inside multi-package transaction E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi MSI (s) (6C:88) [21:31:03:276]: Grabbed execution mutex. MSI (s) (6C:FC) [21:31:03:278]: Resetting cached policy values MSI (s) (6C:FC) [21:31:03:278]: Machine policy value 'Debug' is 0 MSI (s) (6C:FC) [21:31:03:278]: ******* RunEngine:            ******* Product: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi            ******* Action:            ******* CommandLine: ********** MSI (s) (6C:FC) [21:31:03:279]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:FC) [21:31:03:289]: SRSetRestorePoint skipped for this transaction. MSI (s) (6C:FC) [21:31:03:291]: File will have security applied from OpCode. MSI (s) (6C:FC) [21:31:03:334]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi' against software restriction policy MSI (s) (6C:FC) [21:31:03:334]: SOFTWARE RESTRICTION POLICY: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi has a digital signature MSI (s) (6C:FC) [21:31:03:398]: SOFTWARE RESTRICTION POLICY: E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi is permitted to run at the 'unrestricted' authorization level. MSI (s) (6C:FC) [21:31:03:398]: End dialog not enabled MSI (s) (6C:FC) [21:31:03:398]: Original package ==> E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi MSI (s) (6C:FC) [21:31:03:398]: Package we're running from ==> C:\Windows\Installer\d6d72.msi MSI (s) (6C:FC) [21:31:03:400]: APPCOMPAT: Compatibility mode property overrides found. MSI (s) (6C:FC) [21:31:03:400]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18852521-B718-406B-BAA6-46129D00F60B}'. MSI (s) (6C:FC) [21:31:03:400]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:FC) [21:31:03:402]: MSCOREE not loaded loading copy from system32 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'TransformsSecure' is 1 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'DisablePatch' is 0 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'AllowLockdownPatch' is 0 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'DisableMsi' is 1 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:404]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:404]: Rejecting product '{18852521-B718-406B-BAA6-46129D00F60B}': Non-assigned apps are disabled for non-admin users. MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'DisableLUAPatching' is 0 MSI (s) (6C:FC) [21:31:03:404]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (s) (6C:FC) [21:31:03:405]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18852521-B718-406B-BAA6-46129D00F60B}'. MSI (s) (6C:FC) [21:31:03:405]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:FC) [21:31:03:405]: Transforms are not secure. MSI (s) (6C:FC) [21:31:03:405]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\BESAdmin\AppData\Local\Temp\2\install_log.txt'. MSI (s) (6C:FC) [21:31:03:405]: Command Line: REINSTALLMODE=vomus REBOOT=REALLYSUPPRESS CURRENTDIRECTORY=E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=9516 MSI (s) (6C:FC) [21:31:03:405]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{ED468024-3BF7-4EAC-81EB-90D072478807}'. MSI (s) (6C:FC) [21:31:03:405]: Product Code passed to Engine.Initialize:           '' MSI (s) (6C:FC) [21:31:03:405]: Product Code from property table before transforms: '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (s) (6C:FC) [21:31:03:405]: Product Code from property table after transforms:  '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (s) (6C:FC) [21:31:03:405]: Product not registered: beginning first-time install MSI (s) (6C:FC) [21:31:03:405]: Product {18852521-B718-406B-BAA6-46129D00F60B} is not managed. MSI (s) (6C:FC) [21:31:03:405]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:405]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:405]: MSI_LUA: Recache/Reinstall of a product that was not originally installed by GP will require elevation approval MSI (s) (6C:FC) [21:31:03:405]: MSI_LUA: Elevation prompt disabled for silent installs MSI (s) (6C:FC) [21:31:03:406]: Note: 1: 1708 MSI (s) (6C:FC) [21:31:03:406]: Product: BlackBerry Device Communication Components -- Installation failed.

MSI (s) (6C:FC) [21:31:03:406]: Windows Installer installed the product. Product Name: BlackBerry Device Communication Components. Product Version: 1.2.0.22. Product Language: 1033. Manufacturer: Research In Motion Ltd.. Installation success or error status: 1625.

MSI (s) (6C:FC) [21:31:03:407]: MainEngineThread is returning 1625 MSI (s) (6C:88) [21:31:03:408]: No System Restore sequence number for this installation. This installation is forbidden by system policy. Contact your system administrator. E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012\tools\RIMWebComponents\RIMWebComponents.msi MSI (s) (6C:88) [21:31:03:408]: User policy value 'DisableRollback' is 0 MSI (s) (6C:88) [21:31:03:408]: Machine policy value 'DisableRollback' is 0 MSI (s) (6C:88) [21:31:03:408]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:88) [21:31:03:408]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (6C:88) [21:31:03:408]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (6C:88) [21:31:03:409]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (6C:88) [21:31:03:409]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (6C:88) [21:31:03:409]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 MSI (s) (6C:88) [21:31:03:409]: Restoring environment variables MSI (c) (2C:88) [21:31:03:409]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1 MSI (c) (2C:88) [21:31:03:410]: MainEngineThread is returning 1625 === Verbose logging stopped: 27/12/2011  21:31:03 ===

[hadesfromhell]

See the paragraphs bellow in bold ... 

Are you running from an administrator session or are you running "as administrator" ? 

in any case, there´s a registry key on windows that can solve the error, changing this value to 1. Maybe you can change that temporary. 

User policy value 'AlwaysInstallElevated' is 0

CURRENTDIRECTORY=E:\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0012 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=9516 MSI (s) (6C:FC) [21:31:03:405]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{ED468024-3BF7-4EAC-81EB-90D072478807}'. MSI (s) (6C:FC) [21:31:03:405]: Product Code passed to Engine.Initialize:           '' MSI (s) (6C:FC) [21:31:03:405]: Product Code from property table before transforms: '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (s) (6C:FC) [21:31:03:405]: Product Code from property table after transforms:  '{18852521-B718-406B-BAA6-46129D00F60B}' MSI (s) (6C:FC) [21:31:03:405]: Product not registered: beginning first-time install MSI (s) (6C:FC) [21:31:03:405]: Product {18852521-B718-406B-BAA6-46129D00F60B} is not managed. MSI (s) (6C:FC) [21:31:03:405]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:405]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (6C:FC) [21:31:03:405]: MSI_LUA: Recache/Reinstall of a product that was not originally installed by GP will require elevation approval MSI (s) (6C:FC) [21:31:03:405]: MSI_LUA: Elevation prompt disabled for silent installs MSI (s) (6C:FC) [21:31:03:406]: Note: 1: 1708 MSI (s) (6C:FC) [21:31:03:406]: Product: BlackBerry Device Communication Components -- Installation failed.