Thanks, I found what you are reffering to in KB11328. Now I have few more questions regarding this subject 
"Wireless reconciliation" basically ignores "Days To Keep Messages" setting? ... if I move mail from Inbox/Sent items, it is removed from BlackBerry? If that is true, what are my options? ... use saved messages or turn off wireless reconciliation.
Second question is what about SMS messages? ... how to control how long are they kept on BlackBerry Bold 9900?
Third question is whether remote search (through advanced menu) will search my entire mailbox on Exchange or?
Thanks for being so helpful!
MSMMSM wrote:Thanks, I found what you are reffering to in KB11328. Now I have few more questions regarding this subject
"Wireless reconciliation" basically ignores "Days To Keep Messages" setting? ... if I move mail from Inbox/Sent items, it is removed from BlackBerry? If that is true, what are my options? ... use saved messages or turn off wireless reconciliation.
no it sticks with the 30 days if set, if you turn off reconcile then you manage device separatlely for read unread marks
Second question is what about SMS messages? ... how to control how long are they kept on BlackBerry Bold 9900?
device only setting
Third question is whether remote search (through advanced menu) will search my entire mailbox on Exchange or? yes remote search will search whole mailbox.
Thanks for being so helpful!
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
KB20770 Email reconciliation does not work after moving a mailbox
Is the user over quota?
How to perform an email reconciliation test
How to verify the wireless email reconciliation process
How email reconciliation works on a BlackBerry smartphone
If using the same PIN upon activation look at this KB
KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server
For subfolders you have to enable them first.
KB11434 - No messages are displayed in subfolders following enterprise activation
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Click Search.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.
or
- In the search results, highlight a message.
- Press the
key. - To view more available search results, click Get More Results.
- To add the message that you highlighted to your message inbox, click Add.
- To add all the messages from the search results to your message inbox, click Add All.
- To delete the search results, click Delete Search.
- To start a new search, click Search by.
