06-05-2012 10:39 AM - edited 06-05-2012 10:40 AM
I have a problem with BESX 5.0.3 / Curve 6390 / MS Exchange 2010
My emails deleted in Outlook are not deleted on HH after reconciliation. Viceversa is OK.
What am I missing?
Solved! Go to Solution.
06-05-2012 10:52 AM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?
06-05-2012 11:11 AM
06-05-2012 11:48 AM
soft or hard (shift) delete?
changed the messages state size to 1000 and enable hard delete support yet?
06-05-2012 12:55 PM
you do have to restart the services and then only on new messages going forward will it apply.
06-05-2012 02:28 PM
Welcome, glad to have helped