BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[Tetelu]

I have a problem with BESX 5.0.3 / Curve 6390 / MS Exchange 2010

My emails deleted in Outlook are not deleted on HH after reconciliation. Viceversa is OK.

What am I missing?

Thank you!

[knottyrope]

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

How to perform an email reconciliation test

How to verify the wireless email reconciliation process

How email reconciliation works on a BlackBerry smartphone

[Tetelu]

I only have 3 users at the moment. I only delete one mail at the time.
The server it's an IBM with two E5649 processors (24 cores with HT) and has 32 GB RAM and it's running 2008R2.

Wireless Reconcile is set to On. I did toggle it, same thing.
It's a fresh installation, on a separate server (not on the Exchange machine)

The user it's not over quota, Outlook says I have 10,2 GB free in my mailbox

[knottyrope]

soft or hard (shift) delete?

changed the messages state size to 1000 and enable hard delete support yet?

[Tetelu]

Both an both.
What I did not is to restart the BESX server (I only can do it in a couple of hours from now on)

[knottyrope · Accepted solution]

you do have to restart the services and then only on new messages going forward will it apply.

[Tetelu]

Seems to be OK now. Thanks!

[knottyrope]

Welcome, glad to have helped