01-24-2013 11:52 PM - edited 01-24-2013 11:57 PM
We have already a BESX with 18.104.22.168 bundle 12, i tried to upgarde it to SP4 but wasn't succeed because an error "The setup application has detected an installation of Blackberry Enterprise Server Express on this computer. The setup application will now exit. For more information about upgrading from Blackberry Server Express to the Blackberry Enterprise Server, visit www.blackberry.co/go/serverdocs to read the latest revision of the Blackberry Enterprise Server Upgrade Guide" One of the RIM Technical Person said our BESX badabase is currupted and we have to take professional support on chargable basis. Then i decided to install new BESX with 22.214.171.124 bundle 38 and succeeded with saperate database. Then i tried to activate my BB with new server which was earlier on old server it gave me an error while activation "IT policy rejected, cleare your handheld and then try". Then i wiped my handheld and tried, it activated in a single attempt.
Do I have to activate each handheld in such a way or there is some other way to migrate my all users from old to new BESX, pleaes guide me?
Solved! Go to Solution.
01-25-2013 09:51 AM
use transporter to move users over or you have to wipe them to remove encryption keys
get it here
02-01-2013 09:48 AM
good to hear most worked.
i had a 2 that would not work but activated fine after