BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[le_gazman]

Hi there,

I've just setup our new Exchange 2010 server and migrated my own mailbox over from 2003 as a test.  Everything is going well, but I cannot send/receive messages on my BlackBerry.  The error given is OpenMsgStore 0x8004011d.  I've tried the throttle policy workaround but it hasn't worked; the BESAdmin account is still on the 2003 server though, because I don't want to break BB services for everyone else.

I've also tried disabling the windows firewall in case it's a connectivity issue, but no luck so far.  The logs reference my "MailboxDN=/o=DOMAINou=first administrative group/cn=Recipients/cn=My Username" but show the "ServerDN=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX2010SVR/cn=Microsoft Private MDB" - any ideas why I appear to be split between the two different administrative groups?

Also, any ideas how I can view the mail store permissions that are relevant to BES?  I can see that besadmin has sendas permission for my mailbox, but can't see anything else using the GUI.

Log entry: {username@domain.com} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=DOMAINou=first administrative group/cn=Recipients/cn=My Username, ServerDN=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX2010SVR/cn=Microsoft Private MDB

[le_gazman · Accepted solution]

I solved this by going through all the steps in this guide - http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276

And then I applied "Get-MailboxDatabase | Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight -ExtendedRights Receive-As, ms-Exch-Store-Admin" from this one - http://docs.blackberry.com/en/admin/deliverables/18778/Configuring_Exchange_2010_environ_962756_11.j...