03-21-2012 03:02 PM
I have installed BES Express 5.0.3 on a Windows 2008 R2 virtual Server (hyper-V). The installation succeeded with no errors.
I can access the administration service and I have set up my policies, groups and a test user. However I cannot activate a Blackberry and I am seeing error logs in the event viewer. The errors I am seeing include events IDs 373 and 695 about the Blackberry Notification System and more importantly 20460 and 20000 from Blackberry Controller saying unable to connect.
I installed BES Express using my BESadmin account which is a member of the local administrators group. Also my BESadmin account is a member of the View-Only Organization Management group.
I can send and receive email from my BESadmin account in OWA.
I installed SQL as part of the BES installation and specified Windows authentication.
I have Exchange 2010 installed on Windows Server 2008 R2 Enterprise Edition.
Any help would be greatly appreciated.
Solved! Go to Solution.
03-21-2012 03:08 PM
is SQL browser running?
did you open port 3101 outbound initated bi diretional on firewall?
03-23-2012 05:11 PM
Thanks for the response knotty ropse.
I figured out that the activation email was net getting to the user's mailbox because it was getting redirected to our old Exchange server by the firewall. We have now changed over the port redirection rules on our firewall, so the email should get to the user.
Will test tomorrow and see what happens.
03-23-2012 05:19 PM
ok, let us know how you progress
03-29-2012 11:40 AM