03-13-2013 07:26 AM
I am new to Blackberry Configuration and my first task is to make a new User on the Blackberry Express Configuration Website. I have 10 Users who already work fine but now i have to change a blackberry device to another user.
I created the new User like all the others and tried to activate it on the Device. The Activation Process doesn't complete. It only says that it try to reach the server.
The Configuration E-Mail to the User is going through so i can see it in his Mailbox.
The User has the state "Initializing" in the Web Portal
If i try the IMEITEST.exe Tool it says the same like the Users that are still working.
Can anybody help?
03-17-2013 03:06 PM
run this test on the affected user
Double check permission according to this
What is the BESAdmin service account?