BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[baracas77]

Hi,

I'm having a problem where users can no longer sync contacts (both in outlook and the BB).  This has worked in the past and calendar sync is still working.  I'm on the latest version of BESx and exchange 2010.  Any pointers would be greatly appreciated.

Cheers

[knottyrope]

can you post your sync log please

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

[baracas77]

Cheers. The application event log has a load of 20163 errors along with others. i wonder if it's worth reapplying the last major update.

The log itselt is pretty long. Is there a certain part you're looking for?

[knottyrope]

you can post some it and we can see what there is. event viewer usually indicates an issue but not really telling the issue.

the BES logs have more info in them.

[baracas77]

Ok cool.

UTF-8 encoded
[30000] (06/17 00:00:00.425):{0x125C} Current Date: 2011/06/17
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1030, THREADNAME="TimerThread"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x120C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1210, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1214, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1218, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x121C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1220, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1224, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1228, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x122C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1230, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1234, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1238, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x123C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1250, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1258, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x125C, THREADNAME="DebugLogger"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1260, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1264, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1268, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1274, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1278, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x127C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1280, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1284, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1288, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x128C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1290, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1294, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1298, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x129C, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x12A0, THREADNAME="UserWorkerThread<SyncServer>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x12C8, THREADNAME="DebugLoggerEx"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x16B8, THREADNAME="RIMSyncGate"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1784, THREADNAME="PIMConnectorReceiver"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x1788, THREADNAME="PIMConnector<Backup>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19C0, THREADNAME="PIMConnectorReceiver"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19C4, THREADNAME="PIMConnector<DevMgmt>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19D0, THREADNAME="PIMConnectorReceiver"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19D4, THREADNAME="PIMConnector<Exchange>"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19D8, THREADNAME="TimerHealth"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19DC, THREADNAME="Unnamed"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19E0, THREADNAME="BIPPe_ClientSessionReceiver"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19E4, THREADNAME="BIPPe_ClientSession"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19F0, THREADNAME="UserConfigChangeCheck"
[30000] (06/17 00:00:00.425):{0x125C} [DIAG] EVENT=Thread_report, THREADID=0x19F4, THREADNAME="BIPPe_ClientReceiver"
[40000] (06/17 00:00:00.549):{0x19E0} [BIPP] Received status DELIVERED, Tag=219801
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Current Process: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Current Process logged on as: EITO\besadmin, Start Time: Jun 16 2011 14:34:15, Uptime (seconds): 33945
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Current Process id: 4580
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Computer Host Name: *****, OS Version: 6.1, Build number 7601, ServicePack Major 1, ServicePack Minor 0
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Processor Identifier: Intel64 Family 6 Model 26 Stepping 5
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Processor Name String: Intel(R) Xeon(R) CPU E5530 @ 2.40GHz
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Number of Processors: 2
[30000] (06/17 00:00:00.813):{0x125C} [ENV] 72 percent of memory in use.
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Total size of physical memory: 3737144 KB
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Size of physical memory available: 1037248 KB
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Size of the committed memory limit: 4785720 KB
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Size of available memory to commit: 1628508 KB
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (06/17 00:00:00.813):{0x125C} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 1876776 KB
[30000] (06/17 00:00:00.814):{0x125C} [ENV] Size of private memory of the BES process: 19676 KB
[30000] (06/17 00:00:00.814):{0x125C} [ENV] Total HD bytes: 85790289920, Total free bytes = 43500408832
[30000] (06/17 00:00:01.028):{0x125C} [ENV] System up time: 0 days 09 hrs 29 mins 25 secs
[30000] (06/17 00:00:01.028):{0x125C} [ENV] Local Time Zone: New Zealand Daylight Time (GMT+12:00)
[30000] (06/17 00:00:01.030):{0x125C} [ENV] TCP/IP provider (Winsock) File Version: 6.1.7600.16385 (C:\Windows\System32\wsock32.dll)
[30000] (06/17 00:00:01.032):{0x125C} [ENV] Local machine IP Address = 10.0.0.214
[30000] (06/17 00:00:01.033):{0x125C} [ENV] Winsock2 file: @%SystemRoot%\system32\nlasvc.dll,-1000, Version: 6.1.7601.17514 (C:\Windows\system32\NLAapi.dll)
[30000] (06/17 00:00:01.033):{0x125C} [ENV] Winsock2 file: @%SystemRoot%\system32\napinsp.dll,-1000, Version: 6.1.7600.16385 (C:\Windows\system32\napinsp.dll)
[30000] (06/17 00:00:01.033):{0x125C} [ENV] Winsock2 file: @%SystemRoot%\system32\wshtcpip.dll,-60103, Version: 6.1.7601.17514 (C:\Windows\System32\mswsock.dll)
[30000] (06/17 00:00:01.033):{0x125C} [ENV] Winsock2 file: NTDS, Version: 6.1.7600.16385 (C:\Windows\System32\winrnr.dll)
[30000] (06/17 00:00:01.033):{0x125C} [ENV] Microsoft XML Parser 6.0: C:\Windows\System32\msxml6.dll, Version: 6.30.7601.17514
[40000] (06/17 00:00:01.223):{0x19E0} [BIPP] Received datagram, Tag=344959
[46042] (06/17 00:00:01.223):{0x122C} [SYNC-DSession] Received 55 bytes from device. [*****:33, SID=408066217, SEQ=1/1]
[46052] (06/17 00:00:01.223):{0x122C} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:33]
[46031] (06/17 00:00:01.224):{0x122C} [SYNC-DSession] Submit XML request to Backup connector. [*****:33]
[46008] (06/17 00:00:01.230):{0x1230} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:33, SID=408066217, CLID=1079, ECLID=19, TAG=219802, ST=20]
[46019] (06/17 00:00:01.230):{0x1230} [SYNC-DSession] DSession is finished. [*****:33, SID=408066217, CLID=1079, ECLID=19]
[40000] (06/17 00:00:01.230):{0x19E4} [BIPP] Send data, Tag=219802
[30000] (06/17 00:00:01.240):{0x125C} [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
[30000] (06/17 00:00:01.242):{0x125C} [ENV] SQLCLI provider is available: [SQLNCLI]
[30000] (06/17 00:00:01.242):{0x125C} [ENV] SQLCLI provider is available: [SQLNCLI10]
[30000] (06/17 00:00:01.244):{0x125C} [ENV] MDAC version: 6.1.7601.17514
[30000] (06/17 00:00:01.244):{0x125C} [ENV] MSADO15.DLL: C:\Program Files (x86)\Common Files\System\ado\msado15.dll, Version: 6.1.7601.17514
[30000] (06/17 00:00:01.248):{0x125C} [ENV] Running Process: System, ID: 4
[30000] (06/17 00:00:01.248):{0x125C} [ENV] Running Process: smss.exe, ID: 280
[30000] (06/17 00:00:01.248):{0x125C} [ENV] Running Process: csrss.exe, ID: 368
[30000] (06/17 00:00:01.248):{0x125C} [ENV] Running Process: wininit.exe, ID: 420
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: csrss.exe, ID: 428
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: winlogon.exe, ID: 452
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: services.exe, ID: 516
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: lsass.exe, ID: 524
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: lsm.exe, ID: 532
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 636
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 716
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 796
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 844
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 896
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 940
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 980
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 384
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: spoolsv.exe, ID: 1056
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: vmicsvc.exe, ID: 1128
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: vmicsvc.exe, ID: 1148
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: vmicsvc.exe, ID: 1172
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: vmicsvc.exe, ID: 1196
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: vmicsvc.exe, ID: 1220
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: svchost.exe, ID: 1256
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: dbsrv9.exe, ID: 1280
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: inetinfo.exe, ID: 1396
[30000] (06/17 00:00:01.249):{0x125C} [ENV] Running Process: sqlservr.exe, ID: 1456
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: svchost.exe, ID: 1536
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: sqlbrowser.exe, ID: 1560
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: sqlwriter.exe, ID: 1596
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: svchost.exe, ID: 1704
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: SemSvc.exe, ID: 1824
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: w3wp.exe, ID: 1832
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: svchost.exe, ID: 2152
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: svchost.exe, ID: 2240
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: conhost.exe, ID: 2684
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: java.exe, ID: 2696
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: taskhost.exe, ID: 2856
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: dwm.exe, ID: 2912
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: explorer.exe, ID: 2940
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: svchost.exe, ID: 3060
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: msdtc.exe, ID: 1484
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BlackberryRouter.exe, ID: 2476
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BBAttachServer.exe, ID: 620
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BBAttachMonitor.exe, ID: 1412
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: conhost.exe, ID: 1776
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BlackBerryDispatcher.exe, ID: 3660
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: bmds.exe, ID: 4020
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BESAlert.exe, ID: 4048
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BAS-NCC.exe, ID: 3732
[30000] (06/17 00:00:01.250):{0x125C} [ENV] Running Process: BAS-AS.exe, ID: 2020
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerryController.exe, ID: 2160
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerrySyncServer.exe, ID: 4580
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerryMailStoreSrvr.exe, ID: 4716
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerryPolicyServer.exe, ID: 4820
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerryExtension.exe, ID: 4972
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 4992
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BlackBerryAgent.exe, ID: 5036
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 5060
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: CalHelperWS.exe, ID: 6204
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 6212
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: mmc.exe, ID: 7212
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BBConvert.exe, ID: 2360
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 6420
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BBConvert.exe, ID: 2356
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 6320
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BBConvert.exe, ID: 7784
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 6236
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: BBConvert.exe, ID: 7520
[30000] (06/17 00:00:01.251):{0x125C} [ENV] Running Process: conhost.exe, ID: 5576
[30000] (06/17 00:00:01.255):{0x16B8} [ENV] BlackBerrySyncServer Version 5.0.3.14
[30000] (06/17 00:00:01.255):{0x16B8} [ENV] BES Service Name: BlackBerry Synchronization Service
[30000] (06/17 00:00:01.255):{0x16B8} [ENV] BlackBerry Dispatcher: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.3.13
[30000] (06/17 00:00:01.255):{0x16B8} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (06/17 00:00:01.256):{0x16B8} [ENV] BlackBerry MDS Connection Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.3.26
[30000] (06/17 00:00:01.256):{0x16B8} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (06/17 00:00:01.257):{0x16B8} [ENV] BlackBerry Policy Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.3.13
[30000] (06/17 00:00:01.257):{0x16B8} [ENV] BlackBerry Synchronization Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.3.14
[30000] (06/17 00:00:01.258):{0x16B8} [ENV] BlackBerry Router: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.3.13
[30000] (06/17 00:00:01.259):{0x16B8} [ENV] BlackBerry Controller: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.3.21
[30000] (06/17 00:00:01.259):{0x16B8} [ENV] BlackBerry Alert: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.3.14
[30000] (06/17 00:00:01.259):{0x16B8} [ENV] BlackBerry Attachment Service is installed remotely on
[35015] (06/17 00:00:01.260):{0x16B8} [ENV] Total number of requests for connections: 2770
[35014] (06/17 00:00:01.260):{0x16B8} [ENV] Number of waits for connections since service was started: 0
[35019] (06/17 00:00:01.451):{0x16B8} [ENV] [DB] Database Schema Version: 5.0.3 <5.0.2011.02.11>
[30000] (06/17 00:00:01.453):{0x16B8} [ENV] [DB] Connection String = Server=*****\BLACKBERRY;Database=BESMgmt;Network=dbmssocn;Trusted_Connection=Yes
[30000] (06/17 00:00:01.453):{0x16B8} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.4035; Provider Name = sqlncli.dll; Provider Friendly Name = Microsoft SQL Native Client; OLE DB Version = 02.80; Provider Version = 9.00.4035.00; Failover Partner =
[40000] (06/17 00:00:02.167):{0x19E0} [BIPP] Received status DELIVERED, Tag=219802
[40000] (06/17 00:00:02.589):{0x19E0} [BIPP] Received datagram, Tag=344960
[46042] (06/17 00:00:02.589):{0x1238} [SYNC-DSession] Received 55 bytes from device. [*****:33, SID=408067860, SEQ=1/1]
[46052] (06/17 00:00:02.589):{0x1238} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:33]
[46031] (06/17 00:00:02.590):{0x1238} [SYNC-DSession] Submit XML request to Backup connector. [*****:33]
[46008] (06/17 00:00:02.597):{0x123C} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:33, SID=408067860, CLID=1080, ECLID=19, TAG=219803, ST=20]
[46019] (06/17 00:00:02.597):{0x123C} [SYNC-DSession] DSession is finished. [*****:33, SID=408067860, CLID=1080, ECLID=19]
[40000] (06/17 00:00:02.597):{0x19E4} [BIPP] Send data, Tag=219803
[40000] (06/17 00:00:03.623):{0x19E0} [BIPP] Received status DELIVERED, Tag=219803
[40000] (06/17 00:00:04.050):{0x19E0} [BIPP] Received datagram, Tag=344961
[46042] (06/17 00:00:04.050):{0x1260} [SYNC-DSession] Received 55 bytes from device. [*****:33, SID=408069318, SEQ=1/1]
[46052] (06/17 00:00:04.050):{0x1260} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:33]
[46031] (06/17 00:00:04.051):{0x1260} [SYNC-DSession] Submit XML request to Backup connector. [*****:33]
[46008] (06/17 00:00:04.056):{0x1258} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:33, SID=408069318, CLID=1081, ECLID=19, TAG=219804, ST=20]
[46019] (06/17 00:00:04.056):{0x1258} [SYNC-DSession] DSession is finished. [*****:33, SID=408069318, CLID=1081, ECLID=19]
[40000] (06/17 00:00:04.056):{0x19E4} [BIPP] Send data, Tag=219804
[40000] (06/17 00:00:05.066):{0x19E0} [BIPP] Received status DELIVERED, Tag=219804
[40000] (06/17 00:00:05.487):{0x19E0} [BIPP] Received datagram, Tag=344962
[46042] (06/17 00:00:05.487):{0x1264} [SYNC-DSession] Received 55 bytes from device. [*****:33, SID=408070759, SEQ=1/1]
[46052] (06/17 00:00:05.487):{0x1264} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:33]
[46031] (06/17 00:00:05.488):{0x1264} [SYNC-DSession] Submit XML request to Backup connector. [*****:33]
[46008] (06/17 00:00:05.493):{0x1278} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:33, SID=408070759, CLID=1082, ECLID=19, TAG=219805, ST=20]
[40000] (06/17 00:00:05.493):{0x19E4} [BIPP] Send data, Tag=219805
[46019] (06/17 00:00:05.493):{0x1278} [SYNC-DSession] DSession is finished. [*****:33, SID=408070759, CLID=1082, ECLID=19]
[40000] (06/17 00:00:06.613):{0x19E0} [BIPP] Received status DELIVERED, Tag=219805
[40000] (06/17 00:00:07.037):{0x19E0} [BIPP] Received datagram, Tag=344963
[46042] (06/17 00:00:07.037):{0x127C} [SYNC-DSession] Received 55 bytes from device. [*****:33, SID=408072305, SEQ=1/1]
[46052] (06/17 00:00:07.037):{0x127C} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:33]
[46031] (06/17 00:00:07.037):{0x127C} [SYNC-DSession] Submit XML request to Backup connector. [*****:33]
[46008] (06/17 00:00:07.042):{0x1280} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:33, SID=408072305, CLID=1083, ECLID=19, TAG=219806, ST=20]
[46019] (06/17 00:00:07.042):{0x1280} [SYNC-DSession] DSession is finished. [*****:33, SID=408072305, CLID=1083, ECLID=19]
[40000] (06/17 00:00:07.042):{0x19E4} [BIPP] Send data, Tag=219806
[40000] (06/17 00:00:07.260):{0x19E0} [BIPP] Received datagram, Tag=344964
[46042] (06/17 00:00:07.260):{0x1284} [SYNC-DSession] Received 55 bytes from device. [*****:13, SID=408058664, SEQ=1/1]
[46052] (06/17 00:00:07.260):{0x1284} [SYNC-DSession] Contain 0 record(s) and 2 command(s) from Backup.Phone Call Logs [*****:13]
[46031] (06/17 00:00:07.261):{0x1284} [SYNC-DSession] Submit XML request to Backup connector. [*****:13]
[46008] (06/17 00:00:07.266):{0x1288} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [*****:13, SID=408058664,

[baracas77]

I can't login to the admin console either with it saying the AD username and password is wrong when it clearly isn't. I wonder if this could be related.

Also, in the MAST log, Where it lists the paths to the services, BB user admin service and BB DB consistency service both say NOT FOUND.

[baracas77 · Accepted solution]

Turned out I had a kerberos issue between the BES and our DC.  Simply resetting the besadmin password solved it!

[knottyrope]

thanks for posting your solution.

[mikef0970]

I am not a tech support person, just a user of Outlook 2010 and BB Bold 9650.  Recently my contacts do not synch from BB to Outlook and vice versa.  Email and calendar synch just fine.  Any help in general terms would be greatly appreciated.

[knottyrope]

Start with this.

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.


if you have access to BES or can give info toyour BESAdmin let us now if the above does not work