BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[trblsh00ter]

I have 49 BB users setup and working with a newly installed BES 5.0.3 on a stand alone virtual (VMWare) server. 48 of the users are working 100% and all the organizer data is syncing no problem. However I have 1 user (obviously he is the Chief Executive) and his data does not synchronize entirely. Email is working no problem, he does have an issue with his data connection dropping occasionally (Vodacom) but when it comes back up any data entered during that period does not synchronize.

I have tested it on my BB and if I enter a calendar appointment while I have no data connection it does synchronize once the data connection is back up.

Anybody have any ideas where I can start to look to trouble shoot this problem? I have looked in the logs but I'm not quite sure what I am looking for, thanks!

[knottyrope]

did it update after 20 minutes?

run this test on the affected user and report back please

http://www.blackberry.com/btsc/KB02091

[trblsh00ter]

That's the weird thing it doesn't ever update.

I ran the test and it passed everything except the EWS calendar find request, but that is the same for all users:

CDO logon successful

Get default calendar folder successful

Get calendar folder name successful: 'Calendar'

CDO test completed successfully

Active Directory permissions test completed successfully

Initializing EWS Proxy... successful

Configuring User... successful

EWS calendar find request... failed

Is there a way to force the reconciliation?

[knottyrope]

if it is a corrupt item causeign it

Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.

KB04950 - How to reset the BlackBerry smartphone calendar application

close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

[trblsh00ter]

It happens with all organizer data though, he entered a new phone number and it did not sync across because his data connection was down and when it cam back up it did not reconcile the new number

[knottyrope]

is he a member of any protected groups in AD?

[trblsh00ter]

nope