BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[Neotic]

I dont know if I'm missing something or not. I installed BESX for my first time prob everthing that could go wrong did, thanks to the this forum I manage to sort it all out.

I have activated the device using webdesktop, it shows messages are been send to the phone but there is no mail account or anything on the phone. Am I missing a step.

Phone has BIS only

[knottyrope]

There should be a messages folder on the device, did you look there?

Also there should be an indicator to show when you get a new message.

Send a message from your email account to the users on BES with this in subject line.

<$confirm,removeondelivery> Test BES 123

[Neotic]

I get this responce.

Your message:

" TO: ****@*****

SENT: Tue Apr 20 22:40:50 2010

 South Africa Standard Time

SUBJECT: <$confirm,removeondelivery> Test BES 123

has been delivered to the recipient's BlackBerry Handheld "

But noting comes to the device. The pop mail setup on the phone comes to its own mail box on the Phone but nothing seems to happen with the besx account.

Any Ideas

[knottyrope · Accepted solution]

I would try a new or wiped device and try activating it.

If that works then you have an issue with software or config on the device and a wipe may fix it.

[Neotic]

Thanks this seemed to do the trick.

When I reactivated the phone I used The desktop software it seems to work a bit better or at least give you more info while it is activating.

[knottyrope]

As  a bonus, you can turn up logging to see where the fault is too with DTM.