Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
Reply
New Contributor
hcoello
Posts: 2
Registered: 02-06-2012
My Carrier: CELTEL, Honduras
Accepted Solution

Problem Activating Devices

I had a problem when i try to re-activate some devices, had a Exchange 2007 and Widnows 2003 with BES Express, we start having problem activating some devices, like we register the user on the BES, and do the activation process on the Device, the email arrive to the mailbox, bot the device never activate, and the email sent never remove from the mailbox, finally the device giveup, on December we migrate to Exchange 2010 and Windows 2008, we reinstall the BES Express, from scratch, because our all server died, now some users have emails and some not, we try to activate, registering again, but no luck.

Please use plain text.
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem Activating Devices

remove all activation emails in the mailbox and try again

 

are all the permissions set correctly?

 

 


run this test on the affected user

http://docs.blackberry.com/en/admin/deliverables/25747/Verify_Win_account_access_to_Exchange_usrs_61...


Double check permission according to this

 

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

 

 



KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

 

 



What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Please use plain text.
New Contributor
hcoello
Posts: 2
Registered: 02-06-2012
My Carrier: CELTEL, Honduras

Re: Problem Activating Devices

Thanks for reply, the problem was solve, partial from your comments.

 

The problem is relate with the throttling policies, check the verification of the user, and if you get this error when you select the profile: OpenMsgSto​re() for this profile failed (8004011d), you can correct

 

User profile verification:

http://docs.blackberry.com/en/admin/deliverables/2​5747/Verify_Win_account_access_to_Exchange_usrs_6...  

 

Solution (here are the solution and a brief explanation why it happen, if you are using Ex2010 with SP1, you have to pay attention not only to the RCAxxxxx, but to the CPAxxxx options too.),:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB20608

http://www.kineticcomputer.com/tips/1102-openmsgstore-failures-in-bes-on-exchange-2010-with-15-Or-mo...

http://www.shudnow.net/2010/08/24/exchange-2010-sp1-and-blackberry-enterprise-server/

Please use plain text.
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem Activating Devices

exchange throtle policeis can be a kicker for some.

 

thanks for sharing your solution

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Please use plain text.