01-23-2013 03:49 PM
We have recently had to change some users from one account to another with our network provider and during the change there was a period where the devices were not receiving emails. Now they are back online, but the emails have not been delivered to the devices for the interim period.
How can I force the BESX to resend those messages or resync the device to the mailbox in full?
01-23-2013 04:00 PM
If using the same PIN upon activation look at this KB
For subfolders you have to enable them first.
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.