02-17-2009 08:19 AM
Just re-installed BPS 4.1.4 on a Windows SBS2003 box. Had previously been installed without following installation instructions - permissions were not set, etc. but was working for one user (small office). When I came in to set up a new user it would add the new user but not activate (didn't check the logs) so I uninstalled, set permissions in AD & ESM as per the RIM instructions. Now I can add the users to BB Manager, it generates password & emails it. When activation is attempted on handhelds the ETP file shows up in the inbox, activation stalls until it says Server not responding. Contact your sysadmin.
In the Blackberry logs and application log I am getting EventID 20154 "User <username> not started" and 50079 "1 user(s) failed to initialize". I have run IEMSTEST.exe and the BPSAdmin user account is NOT able to create a folder in either of the users who will be using the BPS, it is obviously able to do it on it's own mailbox. I have checked and re-checked all permissions, read through this and other forums in the last 24 hours, read any and all troubleshooting and instructions I could find. In the process I have learned a good deal that I did not know but have not gotten much closer to a solution. I have run all the tests on the Blackberry Server Configuration Program and they all pass.
I am a jack of all trades, master of none when it comes to this so I really don't know much about MAPI, the MSDE database connection, or BPS but would greatly appreciate any help or suggestions. I'm thinking it has to be a permissions issue although I've checked all the permissions no less than 5 times. One thing that sticks in my head was upon first re-installing I did have an issue identifying the database to use but as far as I can tell that is ok now.
Thanks for any help!
Solved! Go to Solution.
02-17-2009 08:36 AM
02-17-2009 08:40 AM
I did try adding besadmin send as permission on the individual users mailbox. ETP message never disappears - have ended up manually deleting the older ones. Sounds like permisison issues which is what I thought but can't track down where or if it might be an issue with permissions propegating down?
Yes to cached exchange mode. What effect does this have and/or should I stop using it?
The environment is only about 10 - 15 users and only 2 are using BBs.
02-17-2009 09:36 AM
02-18-2009 11:23 AM
Did you recheck from this doc?
02-18-2009 11:29 AM
Have not rechecked from that particular document but will do so. That is a helpful list of the exact perms required.
I also am going to try activation by cable but I have little faith in that succeeding as I am still getting the log messages indicating that the user was not initialized.
02-18-2009 11:34 AM
I will not be working on this issue again until after business hours today but wanted to see if there is any possibility that this may be a database issue. My knowledge of how the database works is minimal. I have run the BB Server Configuration test and it seems to indicate that it is ok but if someone could point me in the direction of more information to verify the database is set up ok, if such a thing exists, I would be very greatful.
02-18-2009 03:42 PM
If the DB tested ok dont worry about it. You are on a fresh install and the permissions are whats wrong.
Just go slow and follow the DOC.
02-18-2009 04:09 PM
Folow 100% the instructions in this document and it will work. But you have really to do EVERYTHING and JUST so how its is decripted in the document.
02-18-2009 05:20 PM
I believe all is now resolved. I am just waiting to hear back from the two blackberry users to make sure everything is working right. The one BB which had been previously connected to the BPS seemed to be working correctly and the other one was able to activate so it should be fine too.
After going to the server and connecting them one at a time via cable I was still unable to activate because of the permission problem that obviously still existed. After running through all of the instructions again as suggested I still was not able to activate and the IMESTest was still not able to create the folder. At the suggestion of the 2nd post in this thread ( http://supportforums.blackberry.com/rim/board/mess
Thanks so much to everyone who responded as you all helped point me in the direction to find and fix the problem. Learned quite a bit in the last few days although I am still far from expert.