BlackBerry® Professional Software and BlackBerry® Enterprise Server Express

[hutchingsp]

I'm testing a BB with a brand new BES Express setup.

BES Express is up and running and was installed using the besadmin account etc.

I've noticed that if I leave my BB on throughout the day, it syncs, say, 50 messages by the time I leave the office, which show as unread.

Now throughout the day I've dealt with some of those messages at my desk, so in Outlook I might only have 5 unread messages, but the phone still shows 50.

It also doesn't appear to entirely catch up with messages that have been received into Outlook but then deleted from Outlook i.e. I got a bunch of "Out of Office" messages that I deleted from outlook after they'd synced to the BB, so they're no longer in Outlook but they show on the BB as unread.

I did try the "Reconcile Now" option in the Mail client, but it didn't seem to do an awful lot, so now I'm a little stuck what I might be missing, or if I'm missing anything?

Thanks in advance.

[knottyrope · Accepted solution]

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

[hutchingsp]

Right now I'm our only user.

I've changed those options in the mail client to what you suggested, not sure if they will act retrospectively or not.

I just expected that if I deleted a message on the BB that when I looked in Outlook or logged in via OWA it would be gone as well?

There's a lot to get to grips with here.

[knottyrope]

if you didnt have the handset setting before, then it wouldnt work, by default a BB does not delete from mail box.

[hutchingsp]

Thanks.  What I did today was to do a "Mark prior as read" so I know where I'm starting from.

I then set pretty much all the options you listed, including changing the message state size from 100 to 1000 as you suggested.

What I now seem to have is full two-way sync, just with a bit of a delay for auto-reconcile to happen.

Am I correct in thinking that whilst you can choose which Outlook folders to redirect to a Blackberry, if I go into a random folder on the Blackberry I can't tell it to pull down the contents of that folder?  I'm thinking when you get caught out and think "If only I had that messages from X..."

[knottyrope]

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hutchingsp wrote:

Am I correct in thinking that whilst you can choose which Outlook folders to redirect to a Blackberry, if I go into a random folder on the Blackberry I can't tell it to pull down the contents of that folder?  I'm thinking when you get caught out and think "If only I had that messages from X..."

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KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...

If using the same PIN upon activation look at this KB

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

For subfolders you have to enable them first.

KB11434 - No messages are displayed in subfolders following enterprise activation