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BlackBerry Push Development

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Developer
ChernyshovYuriy
Posts: 116
Registered: ‎11-18-2010
My Device: BlackBerry PlayBook
My Carrier: null

Re: Blackberry 10 PUSH service

Ok, we have registered signing keys a week ago so it must be push enabled.
We are using the latest version available at the site (http://developer.blackberry.com/android/tools/) - version 1.5
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Developer
ChernyshovYuriy
Posts: 116
Registered: ‎11-18-2010
My Device: BlackBerry PlayBook
My Carrier: null

Re: Blackberry 10 PUSH service

We have expaned the logs from our application and gpt next lines when using a name of the *.cdf file as "android":

GCMRegistrarinternal error: retry receiver class not set yet
GCMRegistrarRegistering receiver
GCMBaseIntentServicehandleRegistration: registrationId = null, error = SERVICE_NOT_AVAILABLE, unregistered = null
GCMBaseIntentServiceRegistration error: SERVICE_NOT_AVAILABLE
GCMBaseIntentServiceScheduling registration retry, backoff = 3193 (3000)
GCMBaseIntentServiceReleasing wakelock

 probably there some spare info, but the main goal is 

registrationId = null, error = SERVICE_NOT_AVAILABLE

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 10 PUSH service

I received confirmation that the file should be named android.cfg.

 

As for the error message, have you enabled WiFi? Do you have the BlackBerry logo in the title bar of the device home screen?

Garett
@garettBeuk
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Developer
ChernyshovYuriy
Posts: 116
Registered: ‎11-18-2010
My Device: BlackBerry PlayBook
My Carrier: null

Re: Blackberry 10 PUSH service

Yes, Wi-Fi is on and there is no Blackberry icon ontop, this is screenshot:

 

IMG_00000001.png

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 10 PUSH service

The missing BlackBerry logo means that the device is not in contact with the BlackBerry infrastructure and would result in the error you received. Does your WiFi network have any restricting firewall rules in place?

Garett
@garettBeuk
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Goodbye everybody!
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Developer
ChernyshovYuriy
Posts: 116
Registered: ‎11-18-2010
My Device: BlackBerry PlayBook
My Carrier: null

Re: Blackberry 10 PUSH service

What are the reasons for such issue could be ? .... we remamber now that before security viping there were a Blackberry logo.
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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 10 PUSH service

It could be an issue with your WiFi network restricting access, which is why I was asking about that in my last post.

Garett
@garettBeuk
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New Contributor
AlexMakarov
Posts: 2
Registered: ‎01-23-2013
My Device: BB10
My Carrier: MTS

Re: Blackberry 10 PUSH service

Hi Garett,

I'm Alex, Yuriy's coworker.

We've double checked everything, tried using the device on many WiFis access points and with several SIM-cards. At the moment it looks like after the wipe the device just lost BB connectivity, that's it. We've tried to re-upload the updated firmware a couple of times, didn't help.

We really had no choice but to release our app with Push support disabled - which would be really disappointing for many loyal customers switching to BB10.

We are still trying to bring the Dev Alpha device back to life. Virtually any suggestions/advices are appreciated!

Alex
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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 10 PUSH service

Hi Alex,

On the device being tested are you able to open and use BBM successfully? If that does not work then I would suggest contacting the technical support folks for more help getting your device able to contact the BlackBerry infrastructure:
https://developer.blackberry.com/devzone/blackberry10devalpha/devalpha_support.html
Garett
@garettBeuk
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Goodbye everybody!
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New Contributor
AlexMakarov
Posts: 2
Registered: ‎01-23-2013
My Device: BB10
My Carrier: MTS

Re: Blackberry 10 PUSH service

Hi Garett,

thanks for the prompt reply - BBM does NOT work indeed. Will try to contact support with that.

Alex
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