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BlackBerry Push Development

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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Garett.

 

Managed to get the demo app fail again, very quickly this time.

 

1. Loaded SamplePushEnabledApp5_0.cod to two devices: 8900 (OS 5), 9810 (OS 7) . Initially not present on devices.

2. Both successfully registered to DebugPortal running at local server

3. Both devices successfully receiving pushes, both from DebugPortal and custom PHP script

4. Waited for some minutes

5. Client 9810 missed a PHP script push.

6. Client 9810 received a DebugPortal push

 

At that point I thought it was some problem with the PHP script, even it always receives RC 1001 from the PPG. But then...

 

7. Client 9810 does not receive any push message anymore from any place.

 

- Tried turning on and off all radios, no luck. BIS icon is ON at the status bar.

- Both devices show as ACTIVE at the PPG. Queried through DebugPortal.

- 8900 still seems to work fine.

 

8. Chose "register" option again in demo app at 9810 device.

9. Received successfull registration message

10. 9810 does not receive pushes. Tested DebugPortal push and custom push with same result:

 

- PPG RC=1001

- Network activity on the phone 

- Client app not showing new pushes

 

11. Unregistered on 9810, then registered: no luck

 

 

Thanks,

L.

 

 

 

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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Update:

 

12. Rebooted 9810

13. No pushes. Re-registered: no-pushes

 

Using 100% RIM supplied software at client & server.

 

All other push enabled apps like email and Facebook work flawlessly.

 

I hope all this information helps. I've found numerous undocumented OS issues throughout the last 3 years, and though I can't conclude nothing as this issue depends on several parts (client, server and RIM infrastructure), I would like either to read a concluding statetement to start seeking another solution, be provided with a 100% working sample, or shown 3rd party push enabled apps at the App World that work flawlessly with 5.0 API.

 

Thanks for support.

 

Luciano

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Hi Luciano,

 

Could you *please* try running a subscription query on the eval server and respond with the results?

Garett
@garettBeuk
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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

I've got no problem running tests for the sake of finding a solution.

 

Subscriber query results: ACTIVE

Status at PPG: INACTIVE

 

Remember demo app said "Successfully registered"


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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Attached screenshot is 10 minutes before app started failing. Somehow it gets de-registered at the PPG.

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Thanks for confirming. This lets at least explains why the device is not receiving data.

 

I'd suggest building the sample application using the 4.3+ APIs rather than the 5.0 APIs. If this works then it would be an issue with the 5.0 APIs. If it still de-registers then we will need to try some tests eliminating the app as the cause for the de-registration.

Garett
@garettBeuk
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Goodbye everybody!
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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Sure will do.

 

In the meantime, is there any paid program I can purchase for 100% reliability?

Push Plus?  I suppose there are 3rd party apps out there which are working good.

 

Our custom app has a very short delivery deadline.

 

 

Thanks,

Luciano

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

We will need to determine what the root cause is first. This could also be an issue with the EVAL server, but again I don't want to commit to a cause until we get more testing to narrow the cause.

 

Push Plus uses the same services as Push Essentials but has more functionality built in. 

Garett
@garettBeuk
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Goodbye everybody!
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New Developer
Posts: 35
Registered: ‎07-11-2009
My Device: Not Specified

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

This time using SamplePushEnabledApp4_6.cod. Removed previous 5.0 version, rebooted device, and installed.

 

8900: Works fine

 

9810: Stopped receiving push notifications after first successful try. Network indicator shows activity. PPG status: ACTIVE. Tried both DebugPortal and custom script for push initiation.

 

 

Thanks

L.

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Push Messages Not Delivered Anymore.. However setup seems okay.. It worked before.

Please perform a subscription query on the PPG and respond with the resturned results.

Garett
@garettBeuk
--
Goodbye everybody!
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