04-28-2012 07:37 PM
I've been experiencing issues with push notifications since some days ago. The device seems to register OK for push notifications, but they never arrive.
We've recently obtained credentials for using the BB production push service, complete with a brand new app id and password for our push initiator and a push port (the same as in the evaluation version). I use these in my push enabled app, and when I try to register via the sample app that comes with the Push SDK, everything seems OK: I get a "rc=200l" response and a "Registered successfully for BIS push" message in the console (when running in Debug mode), and the device is listed in the Debug Portal. However, when I try to send a push notification with "push_all", I get a message saying "No Active Subscribers for the Push Service". If I use the subscriber id of the device, everything seems OK (I get the message "The request has been accepted for processing"), but notifications still do not arrive on the device.
I've even resorted to using the sample push client, with the following settings:
But to no avail: the sample push client registers successfully (or at least that's what it says), but notifications never arrive.
The strangest thing is that, a few days ago, push notifications were working without problems on our test device (a BlackBerry 8520 with version 126.96.36.1996 of the platform). We requested production credentials a few days ago and noticed that notifications stopped working, so we assumed our evaluation credentials were no longer valid; however, today we received our new production credentials and tried using them without success.
Any pointers on how to solve this would be greatly appreciated.
If there's any additional information missing, let me know.
Thank you very much in advance.
06-12-2012 09:54 AM
I am seeing the exact same thing. Our 3rd party push provider said this:
I have checked the logs and it looks like BB server replies that everything is ok. When I try invalid password or ID - it replies that they are not valid. When I enter link, ID, port, password as specified - BB server says - it's all ok and the push has been accepted. However I cannot receive the notification on my BB here either. Eval push link used to work properly.
I have googled the problem and found that there are quite a few people complaining about the same issue: Dev pushes works fine, but production does not. The solution so far is to contact BB push support. It looks like most of the similar problems were fixed this way.
So we have a nation-wide police customer that is treatening to drop our product deployment if this is not resolved in one day. I know I can resort back to the eval server (after 1:00 EST today) but that seems counterproductive.
Any help appreciated!
09-12-2012 09:45 AM
1) follow every instructions step by step carefully
2) try eval configuration
3) if success request production configuration and then change every param that changed from eval to production. don't forget to uninstall and reboot apps on device.