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BlackBerry Push Development

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New Developer
BDigital
Posts: 14
Registered: ‎04-22-2014
My Device: BlackBerry Z10
My Carrier: UFone

Re: suddenly push notification working stop error 401 unauthorized server

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BlackBerry Development Advisor
kwallis
Posts: 136
Registered: ‎01-19-2010
My Device: BlackBerry Z10
My Carrier: AT&T

Re: suddenly push notification working stop error 401 unauthorized server

Hi there, are some of you still having issues receiving push messages from the eval server on your devices?

Ken Wallis - Senior Product Manager, WebWorks and Android Runtime
@ken_wallis
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Contributor
ksquaredkey
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: suddenly push notification working stop error 401 unauthorized server

It is not working for me: june 16th and tried again just now - 2014-06-18 00:53:00 UTC.  I'm CPID 4714

 

They were working last week (and week before).  I am using my own initiator simply doing PAP.  I receive the rc=1001.  The pushdemo app log reports success on register (and un-registered for that matter).

 

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New Developer
BDigital
Posts: 14
Registered: ‎04-22-2014
My Device: BlackBerry Z10
My Carrier: UFone

Re: suddenly push notification working stop error 401 unauthorized server

ksquaredkey, I am using Push service SDK from Java to send Push and I also receive success message and same 1001 code from PPG server and Push service on device also gets registered succesfully to PPG but do not receive any Push on device.

 

The most weird thing is that there is not much we can analyze to debug Push reception on device level.

 

Have you tried contacting BB support team and did they give you any estimate on how much time they will take to fix the problem. I sent them email 2 times and no reply. There should be atleast some automated ticketing system on their support mail address.

 

So does it mean that its not the case with everyone. For some people Push is working and for others its not working. Isn't it strange?

 

 

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BlackBerry Development Advisor
kwallis
Posts: 136
Registered: ‎01-19-2010
My Device: BlackBerry Z10
My Carrier: AT&T

Re: suddenly push notification working stop error 401 unauthorized server

Hey guys. There is a ticket open against the eval server and the infrastructure team is hopefully going to look at this today. I will respond as soon as I hear anything.

Ken Wallis - Senior Product Manager, WebWorks and Android Runtime
@ken_wallis
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Contributor
ksquaredkey
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: suddenly push notification working stop error 401 unauthorized server

Thanks Ken! 

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New Developer
BDigital
Posts: 14
Registered: ‎04-22-2014
My Device: BlackBerry Z10
My Carrier: UFone

Re: suddenly push notification working stop error 401 unauthorized server

Thanks Ken ... waiting for some good news :smileyhappy:

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BlackBerry Development Advisor
kwallis
Posts: 136
Registered: ‎01-19-2010
My Device: BlackBerry Z10
My Carrier: AT&T

Re: suddenly push notification working stop error 401 unauthorized server

Hello everyone, thanks very much for your patience. The server team believes they have a fix in place. Can you please try your apps again and advise if you are now able to receive push messages?

 

Thanks!

Ken Wallis - Senior Product Manager, WebWorks and Android Runtime
@ken_wallis
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Contributor
ksquaredkey
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: suddenly push notification working stop error 401 unauthorized server

Hurrah!  Yes, it's working for me again!

 

Thank you Ken!

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New Developer
BDigital
Posts: 14
Registered: ‎04-22-2014
My Device: BlackBerry Z10
My Carrier: UFone

Re: suddenly push notification working stop error 401 unauthorized server

Yes Ken it's started working with me too.

 

Thank you ken :smileyhappy:

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