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BlackBerry® Q10

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New Contributor
Marcus883
Posts: 4
Registered: ‎06-03-2013
My Device: Q 10
Accepted Solution

All is currently blocked on my Q10

I even cannot accept any incoming call. It seems that all functions and keys are blocked. Does anyone have an idea what we did wrong and how to unlock the device and the touch screen? Thanks. Marcus

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All is currently blocked on my Q10

Do you have a security password on the device?

 

What happens when you touch a key or the top edge button?




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New Contributor
Marcus883
Posts: 4
Registered: ‎06-03-2013
My Device: Q 10

Re: All is currently blocked on my Q10

Hi, i can only switch on and off the device. But we can do nothing on our device.

No, we not have any security password on the device.

Thank you .....

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All is currently blocked on my Q10

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: All is currently blocked on my Q10

Have you check your phone settings? this is feature there called "Call Blocking" make sure the settings are turn off.

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New Contributor
Marcus883
Posts: 4
Registered: ‎06-03-2013
My Device: Q 10

Re: All is currently blocked on my Q10

THANK YOU very much!!  It is working now again.

New Contributor
Marcus883
Posts: 4
Registered: ‎06-03-2013
My Device: Q 10

Re: All is currently blocked on my Q10

Thank you for your suggestion. I appreciate. I did remove the battery and now it is working agin.
JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All is currently blocked on my Q10


Marcus883 wrote:
Thank you for your suggestion. I appreciate. I did remove the battery and now it is working agin.

You're welcome, just some glitch.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code