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BlackBerry® Q10

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New Contributor
jaykunhambu
Posts: 2
Registered: ‎07-21-2013
My Device: Q 10

BB-Q10- Contacts missing freequently

My Boss started using the BB Q10 recently, he has done syncronizing his contacts with outlook contacts. All contacts are updated in devicdes.but after few days i noticed many of the contacts are loosing from BB devices. Again i have to do the sync with outlook.

 

could pls anyone can help me out

 

regards

Jay

 

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB-Q10- Contacts missing freequently

Hello jaykunhambu,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing with contact synchronization on your BlackBerry Q10 smartphone.

 

Which method is being used for the synchronization process? Are these contact synchronized wirelessly and what type of an email account is being used?

 

 


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New Contributor
jaykunhambu
Posts: 2
Registered: ‎07-21-2013
My Device: Q 10

Re: BB-Q10- Contacts missing freequently

Hi

the way he do the sycronization is black berry lync from outlook.

outlook accoount is exchange client

 

regards

Jay

New Contributor
CarloPoletti
Posts: 3
Registered: ‎12-09-2013
My Device: Q10

Re: BB-Q10- Contacts missing freequently

Good morning,

 

I have the same issue with my BB Q10. I loose my contacts maybe 2 or 3 times a day. If I want to restore them quickly I have to remove and re-add my account. The thing is that with other devices (Android and iOS) whe do not have problems using activesync (I also tried to install the latest BB software update but it does not work). I think that if I could not solve this problem I have to come back to my old BB Bold and re-use BES or switch to another brand.

 

Regards,

Carlo