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BlackBerry® Q10

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New Contributor
Northland12
Posts: 5
Registered: ‎04-17-2012
My Device: Bold 9900

BB Q10- after latest update, the phone would not connect to the network?

(mobile network option was greyed out). it wouldn't even give me the option to connect to the network..After backing up the phone to my computer, and reseting the device, it was going throught the setup wizard but stopped and  now only shows a blank purple screen. Whats going on and how do I fix this problem?

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New Member
anthony7789
Posts: 3
Registered: ‎09-04-2013
My Device: Q10

Re: BB Q10- after latest update, the phone would not connect to the network?

me too feel the same issues. but in my case it still can connect mobile network but i cant make or received any call... so wierd.

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: BB Q10- after latest update, the phone would not connect to the network?

[ Edited ]

Good day

 

Did you guys removed and re-inserted battery, after software update?

 

 

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New Contributor
Northland12
Posts: 5
Registered: ‎04-17-2012
My Device: Bold 9900

Re: BB Q10- after latest update, the phone would not connect to the network?

A customer brought this Q10 to me after he had already done the software update, and the phone was not working

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: BB Q10- after latest update, the phone would not connect to the network?

I understand that so your saying you can't connect to the network correct? did you try to do battery pull first?

 

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Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
Northland12
Posts: 5
Registered: ‎04-17-2012
My Device: Bold 9900

Re: BB Q10- after latest update, the phone would not connect to the network?

Yes I've done a battery pull. I've also contacted Sasktel Mac to resolve the issue and they didn't know what to do either. They said to back up the phone, and then perform a security wipe. I did those things, and now I have a blank purple screen..

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