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BlackBerry® Q10

New Contributor
Posts: 3
Registered: ‎01-12-2014
My Device: Blackberry Q10
My Carrier: Telkomsel

BBM Error, messages not sending - please please please help



My friend has a Q10 and I recently got a Z30. Initially there were no problems in using BBM, but lately my friend has been unable to send BBM messages to me - we're tried deleting each other's contacts and re-adding them, but it's resulted in her being able to see my messages but not able to reply them (they have a red cross).


However, she is able to reply and chat with other friends over BBM as normal.


Could anybody please advise?