Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Member
jdelaney2
Posts: 1
Registered: ‎08-08-2013
My Device: q10
My Carrier: vodafone

BBM user account

Hi, I've upgraded a corporate user to a new Q10 they've forgotten their BBM password and also the answer to their security question. Can anyone please advise on either having a new password emailed directly to the user or if that's not possible having the user account deleted so a new account can be created off the same email address?

I've tried the online password reset utilities but it appears once you have lost the security question answer you end up going round and round in circles.

 

Thanks!

 

JD

Please use plain text.
JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM user account

You're asking about the BlackBerryID password.

 

Read this for instructions to reset your BlackBerryID password:

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.