08-08-2013 06:37 AM
Hi, I've upgraded a corporate user to a new Q10 they've forgotten their BBM password and also the answer to their security question. Can anyone please advise on either having a new password emailed directly to the user or if that's not possible having the user account deleted so a new account can be created off the same email address?
I've tried the online password reset utilities but it appears once you have lost the security question answer you end up going round and round in circles.
08-08-2013 09:08 AM
You're asking about the BlackBerryID password.
Read this for instructions to reset your BlackBerryID password:
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code