Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Member
Posts: 1
Registered: ‎05-08-2013
My Device: Blackberry Q10

Backup and Refresh data for my BBQ

Trying to backup and refresh my data using Blackberrry Link ... I get a message that the software does not support my new Q10 device?  I'm referred to the Support page but didn't see any link to my problem.  Can someone tell me what I'm doing wrong?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Backup and Refresh data for my BBQ

Hey Gerryroeder,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry Link are you currently using?  Click on Settings at the top and the version will appear on the left.  Also do you get this message immediately when you press backup?

 

Also are you using a PC or a Mac?

 

Were you able to create a backup in the past?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 7
Registered: ‎12-02-2010
My Device: 9780, 9900, Z10, Q10, & a Playbook, and many others in the drawer ;-)

Re: Backup and Refresh data for my BBQ

Hi Gerryroeder,

 

Make sure you have the latest version of BlackBerry Link installed. You can download it from here:

 

http://ca.blackberry.com/software/desktop/blackberry-link.html

 

As of the time I write this the latest versions are 1.1.0.37 for windows and v1.1.0.32 for MacOS. Both released Today! (May 8, 2013)