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BlackBerry® Q10

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Trusted Contributor
RobertP
Posts: 210
Registered: ‎02-13-2009
My Device: Q10
My Carrier: T-Mobile CZ

Blackberry Protect automatically switched off!!

Hi. I use Blackberry Protect on my Q10, have switch it on. But to my big surprise, when I sometimes look at the settings, Blackberry Protest is switched off, the system switches it off automatically. I have to switch it on again. Thats not very save, how can I count on it? Does anybody else have the same problem?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Protect automatically switched off!!

HI RobertP,

 

Sorry to hear you're having an issue with your BlackBerry Protect app.

 

Under Settings>About>Category OS what is your software version?

 

Have you done a reboot by pulling the battery? 

 

Do you use BlackBerry Balance on your device? If so, do you know if your IT Admin would disallow the app to remain On?

 

Thanks!

-HMthePirate

 

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