07-24-2013 04:54 AM
Hi. I use Blackberry Protect on my Q10, have switch it on. But to my big surprise, when I sometimes look at the settings, Blackberry Protest is switched off, the system switches it off automatically. I have to switch it on again. Thats not very save, how can I count on it? Does anybody else have the same problem?
07-30-2013 01:10 PM
Sorry to hear you're having an issue with your BlackBerry Protect app.
Under Settings>About>Category OS what is your software version?
Have you done a reboot by pulling the battery?
Do you use BlackBerry Balance on your device? If so, do you know if your IT Admin would disallow the app to remain On?