Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Contributor
Posts: 4
Registered: ‎08-05-2013
My Device: blackberry Q10 - Z10
My Carrier: 03938588

Blackberry Q10 typing

Hello ,

 

while i am typing on my blackberry Q10 the ALt key works alone !! even if i don't touch it !

is it a keyboard problem or software problem ?

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Q10 typing

Hi and Welcome to the Community!

That is probably a physical keyboard problem. Since your device is new, you should still have warranty coverage -- I recommend you seek support under those terms.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Trusted Contributor
Posts: 198
Registered: ‎09-28-2009
My Device: BlackBerry Classic
My Carrier: Verizon

Re: Blackberry Q10 typing

Did you get it wet somehow? This problem is commonly associated with BlackBerrys that got an accidental dunk in water, but even high humidity for a prolonged period of time can cause this. 

New Contributor
Posts: 4
Registered: ‎08-05-2013
My Device: blackberry Q10 - Z10
My Carrier: 03938588

Re: Blackberry Q10 typing

did get wet !

it's used just 2 weeks still brand new , and the ALT key also turn on wihle flipping between the apps  !

i'm trying to update the software maybe it's a bug !

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Q10 typing


alantawil wrote:

did get wet !


You do realize, I hope, that those words are a "positive" response...meaning that your BB has gotten wet, and that is now the most likely cause of your issues. Therefore:

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-05-2013
My Device: blackberry Q10 - Z10
My Carrier: 03938588

Re: Blackberry Q10 typing

SORRY !!

DIDN"T GET WET !!

Hall of Famer II
Posts: 51,366
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Q10 typing

No need to yell...I can read the words you type just fine without you yelling them.

I remain with the recommendation I originally provided.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code