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BlackBerry® Q10

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New Contributor
EnricoCora
Posts: 2
Registered: ‎10-09-2013
My Device: BB Q10
My Carrier: Vodafone

Blackberry can't connect to the server

Hi,

 

New BB Q10.

Can't set up emails.

Tried advanced settings, used Microsoft Exchange Active Sync and details are correct as I am also using them with another phone.

Tried the email account validation tool. All attempts failed.


The only reason I bought a BB is because I need it for work. If emails don't work it is useless. If I don't solve this problem quikly I'll return it to the shop.

 

Please help quicly

 

Thanks

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New Contributor
EnricoCora
Posts: 2
Registered: ‎10-09-2013
My Device: BB Q10
My Carrier: Vodafone

Re: Blackberry can't connect to the server

problem solved!

apparently I can't connect to our server when I am also connecte to our wifi.

 

Thanks

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JSanders
Posts: 83,817
Likes: 22,797
Solutions: 5,876
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry can't connect to the server

Probably a security feature of your EAS server.




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Guru III
knottyrope
Posts: 29,939
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Blackberry can't connect to the server

if your Wifi is on your LAN, then that can explain it why it could not connect.

 

I have a wifi in our office that is isolated from the LAN so it works las if you were at home or a wifi hotspot

 




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