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BlackBerry® Q10

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Contributor
mcahmedy
Posts: 12
Registered: ‎01-03-2014
My Device: HTC Sensation XL
Accepted Solution

Blackberry got soaked in stew

Hello, unfortunately my blackberry q10 got poured over with soup/stew, so far, the steps I've taken was to take it out the holster, wash the soup off it, take out the battery and spread all the parts to dry up. Nonetheless, I would like to know if there are some extra measures I should take before turning it on again. Cheers!
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Blackberry got soaked in stew

If any moisture got into the phone, you'll want to seal the battery in a bag of uncooked rice for 4-5 days minimum. If no moisture got in, make sure every component (battery, SIM card, media card) is dry and put the phone back together and use it.


Cheers. :smileyhappy:

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Guru I
John_Clark
Posts: 15,989
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry got soaked in stew

It's easy to get moisture inside it, depending on how you washed it, how thick the soup/stew was, etc. If you have it clean, I'd let all the parts sit in the rice for a few days. You don't want to risk turning it on too early and zap it.
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Contributor
mcahmedy
Posts: 12
Registered: ‎01-03-2014
My Device: HTC Sensation XL

Re: Blackberry got soaked in stew

Thanks guys, the phone was in the holster, so I just used some water to wipe the face and the top end. I spread the parts to let it dry overnight, it's working fine as I'm typing this with it. Thanks
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Blackberry got soaked in stew

Along the lines of what @John_Clark said, you might have a false sense of security because the phone appears to be working well; there could still be some rogue moisture in it.

 

If you can't put it in the rice for a few days, keep a CLOSE eye on every part of the phone's performance. What might appear as just a little blip or skip could mean moisture is still in your phone. Continue to use it if you must but be prepared to throw it in rice at the first sign of any trouble (however it could be too late by then).

 

 

Wishing you the best with your phone. :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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