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BlackBerry® Q10

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New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Call Log / Call History not working

hi

while driving back home last night coz of low battery my phone went off and i connected it to my car charger which is a very low power charger and due to that my phone continuesly restarted 4 to 5 times, finally when it started the only problem i get is the Call History is gone, shows no recent calls no missed calls, my whole call log is deleted, but now when i call or receive a call the call history is not generated, so basically my Call Log / Call History is not working any more, even if i miss a call it does not show me the miss call. i have done a backup and tried restarting the phone several times, i really dont want to format or do the factory reset will lose a lot of data speacially my sms and many other apps and the whole mobile settings. pls can any one guide me if the is a way to enable the call log / call history

Regards

Imaad Khan

Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Call Log / Call History not working

How about in the BlackBerry Hub, does it appear?
Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Call Log / Call History not working

Go to BlackBerry Hub, more, settings, hub management
Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Call Log / Call History not working

Scroll down to calls in the management, what is the current configuration?
New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Re: Call Log / Call History not working

heyy

current setting is show in both

i had done a backup

and now tried to do factory setting

the phone was formatted completely

then the call log was working

then restored my backup

and again the same problem

Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Call Log / Call History not working

Seems like one of your setting or database might be causing it

New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Re: Call Log / Call History not working

wht cud be the best solution....
New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Re: Call Log / Call History not working

is there any online support kind of a thing with blackberry
i even created a Log File
but have no idea how to make use of it
New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Re: Call Log / Call History not working

thers no1 to help me :Helpsmilie::No:

New Contributor
imaadkh
Posts: 6
Registered: ‎08-01-2014
My Device: Q10

Re: Call Log / Call History not working

never felt so helpless

even @blackberryhelp not responding

sooo messed up