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Contributor
farkasm2
Posts: 10
Registered: ‎09-15-2013
My Device: Blackberry Q10
My Carrier: Sprint

Can't leave emails on the server?!

I'm reiterating this issue in this new post so as to maximize its exposure, as I believe this to be a GLARING mistake by RIM with the new BlackBerry operating system (OS).

 

After many hours on this forum and on the phone with customer support (the support reps by and large had no clue what the definitive answer is on this, by the way), I am now positive that the new OS does not permit you to leave a copy of your email messages on your web-based server.  So, if you delete an email in your Hub, you will delete it on your server. 

 

Also, if you have another computer or device pulling down emails from that web server (such as Outlook on a PC, or another phone), then the new BB OS will hurt you in two ways:  1)  if you delete an email from your Hub before your PC or other device has pulled it down from the server, then it is lost FOREVER;  and 2) if your PC or other device pulls the emails down from your server before your BB does (which happens all the time when you're set up with Outlook in your office, for example), then your emails on your BB will NEVER be marked as "unread."  In other words, since the server converts unread messages to "read" when your Outlook or other device pulls them down (and leaves a COPY on the server), when your BB pulls it down, it does so as a "read" message.  Say goodbye to your cool yellow envelope in your hub, letting you know which of your zillion emails have really been "read" or "unread."  This is the second byproduct of the new OS linking directly with the email server, without giving us the ability to control that interaction.

 

This is an absurd programming mistake by RIM.  Not only have all previous BB's allowed you to leave copies of your messages on your web server, the iPhone and Androids allow it, too!  I'd bet the farm that Microsoft phones do as well, based on my knowledge of Outlook.  So, that means, get ready.......BLACKBERRY IS NOW THE ONLY PHONE ON EARTH THAT DOESN'T PERMIT THIS FUNCTIONALITY.

 

Is RIM serious?  They're going down the tubes, and then they come up with something like this?  Are they actually trying to go bankrupt?

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't leave emails on the server?!

[ Edited ]

Hello,

 


farkasm2 wrote:

After many hours on this forum and on the phone with customer support (the support reps by and large had no clue what the definitive answer is on this, by the way), I am now positive that the new OS does not permit you to leave a copy of your email messages on your web-based server.  So, if you delete an email in your Hub, you will delete it on your server.


Yes...this is WAD -- Working As Designed. It has been discussed at length here in these forums, but there is no way to know if BB intends to change the design or not. If it is truly a deal breaker, the work around is to file rather than delete messages.


farkasm2 wrote:

1)  if you delete an email from your Hub before your PC or other device has pulled it down from the server, then it is lost FOREVER;


Correct...and also WAD. Also, btw, not new...this exact same condition would happen with legacy BBOS/BIS.


farkasm2 wrote:
2) if your PC or other device pulls the emails down from your server before your BB does (which happens all the time when you're set up with Outlook in your office, for example), then your emails on your BB will NEVER be marked as "unread."  In other words, since the server converts unread messages to "read" when your Outlook or other device pulls them down (and leaves a COPY on the server), when your BB pulls it down, it does so as a "read" message.  Say goodbye to your cool yellow envelope in your hub, letting you know which of your zillion emails have really been "read" or "unread."  This is the second byproduct of the new OS linking directly with the email server, without giving us the ability to control that interaction.

Not WAD. But how it functions can vary depending on the server capabilities. With AD AS and IMAP, synchronization of read/unread works just fine at all clients. With POP, it is (and has always been) more challenging since POP has such more limited capabilities than AD AS and IMAP.

I'll not comment on the rest of your post...no need to throw fuel to an already burning inferno.

 

Good luck!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
farkasm2
Posts: 10
Registered: ‎09-15-2013
My Device: Blackberry Q10
My Carrier: Sprint

Re: Can't leave emails on the server?!

Thanks for the responses! Unfortunately, I am totally unfamiliar with "AD" and IMAP, so I guess i'm screwed.
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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't leave emails on the server?!

Oops...typo on my part...AD should have been AS (for ActiveSync). IMAP is yet another mailserver type. POP is yet another. Each has different capabilities, and client apps cannot overcome the server restrictions.

Not knowing what your mail server is makes it rather difficult for you to diagnose...and, of course, then even more difficult for anyone else...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.