05-05-2013 11:09 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you provide the full connection error message? Also are you using a PC or Mac?
I look forward to your reply.
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05-23-2013 08:33 AM
05-23-2013 08:35 AM
I'm having same problem, when installing the phone comes up red cross with device unpluged when its still connected, then on bb link its saying connection error. Can't sync music or pics had phone 3 days and tried numerous times with the same outcome. I'm using windows laptop windows 7.
11-27-2013 12:55 PM