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BlackBerry® Q10

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New Contributor
Jeffrwright
Posts: 3
Registered: ‎06-30-2013
My Carrier: Att
Accepted Solution

Country code being added to outgoing text

When sending a text to certain contacts I get an error message stating invalid number. The numbers 86 have been added to my contact number. For example lets say the number is 7749771234, the phone try's to send to 867749771234, I have checked and updated my country code with no results all contacts where imported via bb link and there was no issue on the bold
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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009

Re: Country code being added to outgoing text

 

Hello Jeff,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing with sending SMS messages on your BlackBerry Q10 smartphone.

 

Open Phone application.
Swipe down from top bezel and select Settings > Smart Dialing and verify the following:


Set Country Code to +1
Enter the local area code in Area Code.
Set National Number Length to 10.

 

Test SMS again and let us know if this resolves the issue.

 

 


-FB


 


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New Contributor
Jeffrwright
Posts: 3
Registered: ‎06-30-2013
My Carrier: Att

Re: Country code being added to outgoing text

These are the settings I have in use, the problem is not with all contacts only certain ones
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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009

Re: Country code being added to outgoing text

What happens if you delete one of these contacts, recreate and re-populate their information, then test using them to send another SMS message as a test? Does it fail?


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Please use plain text.
New Contributor
Jeffrwright
Posts: 3
Registered: ‎06-30-2013
My Carrier: Att

Re: Country code being added to outgoing text

Found the solution, similar to what you suggested however had to delete the conversation, then delete the contact. Then once I recreated the contact and tested all was fine

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009

Re: Country code being added to outgoing text

Thanks for the update Jeff.

 

Glad to hear you were able to get it straightened out.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Please use plain text.