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BlackBerry® Q10

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New Contributor
garciapowell
Posts: 3
Registered: ‎08-20-2014
My Device: Blackberry Q10
My Carrier: MTS
Accepted Solution

Fading letters

I have a couple months old Q10 device.  In two of the applications that I have used  (text messages and gmal) l have noticed that the letters on the extreme right side of screen are somewhat faded.  I was wondering if this is something norma.  I hadn't noticed this with my old Torch device.  Any ideas?  

 

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Super Contributor
curve8530curve8330
Posts: 408
Registered: ‎08-31-2013
My Device: BlackBerry Z10
My Carrier: Verizon Wireless USA

Re: Fading letters

That is by all means not normal. It sound like the LCD display is defective or damaged. if you have dropped it, the LCD has been damaged. if not, do you have warranty? If so, you should have the phone replaced by warranty. if not , you will have no choice but to bring the phone to a BlackBerry repair center or change the screen yourself. Please respond back letting me know if you have warranty or not. 

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Forums Advisor I
freakinvibe
Posts: 637
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: Fading letters

This is NORMAL. In your list of emails or texts, you will see this on the very right to indicate that there is more text (which you don't see).

On other phones, this is done by putting ... (3 dots) at the end. On the Blackberry, they are using fading text. There is no setting to change this.
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Super Contributor
curve8530curve8330
Posts: 408
Registered: ‎08-31-2013
My Device: BlackBerry Z10
My Carrier: Verizon Wireless USA

Re: Fading letters

I thought the poster ment the led was disoriented, since it keeps getting worse, I could see if the issue did not get worse, but the issue is getting worse so it probably is the lcd.
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Super Contributor
curve8530curve8330
Posts: 408
Registered: ‎08-31-2013
My Device: BlackBerry Z10
My Carrier: Verizon Wireless USA

Re: Fading letters

I should clarify something, if the fading is only in 2 apps, it is the normal, as the BlackBerry is trying to tell you there is more text. If in one part of the screen all the time it is the lcd.
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New Contributor
garciapowell
Posts: 3
Registered: ‎08-20-2014
My Device: Blackberry Q10
My Carrier: MTS

Re: Fading letters

Thank you for your help. I do still have warranty so I may have it checked out. It is possible that this is a normal occurrence indicating that the message is longer.
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Fading letters

[ Edited ]

I wouldn't even bother getting it checked out. The reply from @freakinvibe about there being nothing wrong was correct.

 

 

Cheers.  :smileyhappy:


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