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BlackBerry® Q10

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Contributor
andy-bb
Posts: 21
Registered: ‎08-18-2013
My Device: BB 9900

Forgot Q10 device password

I forgot Q10 password and I following the instruction as below:

 

On the home screen, swipe down from the top of the screen.

  • Tap Settings > Security and Privacy > Device Password > Change Password.

However, when I swipe down, there is no setting but alarm??

 

help is appreciated!

JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Q10 device password

I don't know where you're swiping down from then, perhaps with the clock app open?

 

Minimize all apps. Swipe down from the top bezel. Tap Settings.




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Forums Advisor II
freakinvibe
Posts: 849
Registered: ‎08-29-2008
My Device: Q10

Re: Forgot Q10 device password

[ Edited ]

andy-bb wrote:

I forgot Q10 password and I following the instruction as below:

 

On the home screen, swipe down from the top of the screen.

  • Tap Settings > Security and Privacy > Device Password > Change Password.

However, when I swipe down, there is no setting but alarm??

 

help is appreciated!


These are the instructions on how to change the password when you know your password. But I guess your screen is locked and you can't get in anymore. So these instructions don't apply.

 

In your case, you have to wipe your device (by typing the password wrong 10 times) and then start from scratch. Hopefully you have a backup.

JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Q10 device password

, lol yes true. Thanks, you're right.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code