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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎08-16-2013
My Device: Q10
My Carrier: Zain

How to connect my Q10

Hi,

   I have just moved to Sudan and have connected my new Q10 to the Zain netowork (a well reocgonised middle eastern and North Africa provider) and although i have calling and msg services, i am unable to connect to the internet. Wifi yes - but my data plan no. I have been into the Zain store and they don't know what to do as they don't have the new blackberrys in Sudan yet.

I thought i needed an APN name, which they gave me, but they don't have a username or password which the menu asks for.

 

It is very annoying - i don't want to have to buy a brand new phone when this is only 3 weeks old! All the other phones here - apple, samsung connect without any difficulty but my Blackberry just wont?????

 

Please help me :smileyhappy:

Forums Advisor III
Posts: 1,050
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: How to connect my Q10

Have look at this site from Zain Sudan:

http://www.sd.zain.com/English/Personal/Services/Roaming/Pages/GPRS.aspx

They suggest to use

APN: Internet
User name:
Password:

So leave User name and password blank.

Zain in Bahrain has these settings

APN: Internet
User name: Internet
Password: Internet

You can try them as well.