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BlackBerry® Q10

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New Contributor
Elharrouchi
Posts: 2
Registered: ‎07-07-2013
My Device: Blackberry Q10
My Carrier: Du

Issue with managing Contact

Dear BBM support team,

 

I have  a problem with my contacts list :

 

1-  all contacts are on the devise memory , and when someone call its show the number without the name , even if its saved on the contact list

 

2-  no speed dial from the Keyboard directly ....??

 

3- all my BBM contacts are deleted or didnt transfered :'(

 

am totally disapointed .....

 

 

 

regards

 

Elharrouchi

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with managing Contact

1. do those numbers have country codes in their contact details? Have you set up your Phone app > Settings > Smart Dialing settings (your own country code, etc)?

 

2. Currently, you must first touch the Phone app > then you can use the keyboard shortcuts.

 

3. they didn't transfer from what? A previous BlackBerry, what model and OS was that previous model?




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New Contributor
Elharrouchi
Posts: 2
Registered: ‎07-07-2013
My Device: Blackberry Q10
My Carrier: Du

Re: Issue with managing Contact

Thank you ,

 

1- Yes  ,  they have the full numbers with the country codes , the country code and area are modified , but still cant have the name of the caller ...

 

2 - Phone app > then you can use the keyboard shortcuts.??? was very easy on the old models :'(

 

3 - Yes, from BBM Torsh9800,  OS 6.2

 

 

regards

 

Amir

 

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with managing Contact

1. try editing a couple of contacts by including their number with no country code (so you'll have both versions, one with country code, one without) and see if that solves the issue.

 

2. Yep. Hopefully that may change in an upcoming OS, I don't know.

 

3. If the previous BlackBerry had BBM v7 installed with BlackBerryID connected, the contacts would move over to the new device via the BlackBerryID.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.