09-03-2013 10:28 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Does the LED notification still work? Is the wire physically sticking out? If it is, I would suggest exchanging the BlackBerry Q10 smartphone with your point of sale.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!