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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎12-28-2013
My Device: Q10
My Carrier: Ufone GSM

New Q10 refuses to function :(

Hi all, 

 

I just got my hands on my brand new Q10 but there is this very odd thing which happened: I first put in the battery only (since I couldnt wait to see the new interface) and swithced the phone on, it worked perfectly and I got through the few initial welcome screens.

 

I then switched it off and took out the battery and after a few hours I put in my SIM card along with the media card and the battery to finally use my Q10 for the first time and it just does not switch on. 

I've tried pulling the battery, pressing down on the power button, leaving the phone on charge but its not working; its not even charging even though the charger is working fine with my Bold 9900.

 

Please help! its a massively upsetting situation and I'd appreciate if anyone can shed some light on this odd issue or if someone's gone through the same problem.

Hall of Famer II
Posts: 51,357
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New Q10 refuses to function :(

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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