12-28-2013 02:39 PM
I just got my hands on my brand new Q10 but there is this very odd thing which happened: I first put in the battery only (since I couldnt wait to see the new interface) and swithced the phone on, it worked perfectly and I got through the few initial welcome screens.
I then switched it off and took out the battery and after a few hours I put in my SIM card along with the media card and the battery to finally use my Q10 for the first time and it just does not switch on.
I've tried pulling the battery, pressing down on the power button, leaving the phone on charge but its not working; its not even charging even though the charger is working fine with my Bold 9900.
Please help! its a massively upsetting situation and I'd appreciate if anyone can shed some light on this odd issue or if someone's gone through the same problem.
12-30-2013 10:01 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!