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New Contributor
snrockpile
Posts: 2
Registered: ‎09-19-2013
My Device: BlackBerry Q10

New Software Update

Ever since I uploaded the new software update all my texts are going out twice. How do I fix this?

 

Thanks

Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: New Software Update

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB34947 Duplicate SMS text messages are being sent from the BlackBerry 10 smartphone

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
snrockpile
Posts: 2
Registered: ‎09-19-2013
My Device: BlackBerry Q10

Re: New Software Update

Hi,

 

Thanks for the response but it will not let me end the chat and if I try to start a new chat it defaults to the previous chat. I did not have this issue until I downloaded the most recent update

Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: New Software Update

I know of no solutions other than that one...of course, you can search the public KB database just as well as I can...and your search may be more fruitful. Further, the KB I linked for you does state that this is a known issue, and the remedy is actually noted as a "Workaround"...workarounds don't always work for everyone.

 

Nevertheless, maybe a device reboot will help:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code