07-14-2013 01:25 PM
I have been using my Blackberry Q10 for a few weeks now and have been enjoying the new OS and the familiar physical buttons. But I have been having a recurring problem with it. The phone spontaneously starts overheating and sucking the battery dead while sitting in my shirt pocket with the screen locked.
This seems to happen most at my office where we have an exceptionally weak cell phone signal. It doesn't seem to depend on what applications are open or closed at the time.
I have already reformatted the memory card to make sure that wasn't a problem. Any other ideas about what might be causing this at times when the phone is idle? Suggestions about how to deal with this would be welcome?
07-17-2013 10:45 AM
If your BlackBerry Q10 is in an area with low signal, or if it continuously drops signal, this can cause increased battery drain and warmer than normal temperatures. When the signal drops, the device starts broadcasting, looking for the network, which requires more processing power and will drain the battery.
07-17-2013 11:16 AM
Things you might try...
07-17-2013 04:16 PM
I've worked in the same office for 8 years now and carried Blackberries for at least the last four years. The cell signal has always been weak, and there's not really much I can do to boost the signal here. But it's frustrating to encouter this problem with the latest and greatest Blackberry after my two previous Blackberries didn't have this problem.
This brand-new Q10 won't even make it through a day without having to be charged in the afternoon. And so far, the suggested solutions seem to be either talking Verizon into installing a new tower or just shuttting my phone off during the day because I don't have the freedom to move my desk..This is starting to make me regret chosing the Q10 over an iPhone even though I've liked my previous Blackberries and I wanted a physical keyboard.
07-18-2013 01:41 AM
To confirm when in the offfice....
Disabling these unused wireless services should help when you are in the office.
07-18-2013 02:14 AM
PLEASE!!!! This, comming from a blackberry advisor?!!? Weak signal makes the phone consume more battery?!
I have exactly the same issue; phone heats up for no apparent reason, once or twice a day! When I say heats up, I don't just mean it getting warm..... gives you the impression that it is going to explode! Battery does not last more than half a day, with average usage of phone, no bluetooth, no wireless on, no applications running in the background!
07-18-2013 05:31 AM
The BB10 has 3G and 4G features, which was not available in some of the pervious modules. At the same time your service provider might have a strong network signal for 2G and not as strong for 3G or 4G. That’s might be the reason for getting a weak signal.
Please try to switch to 2G network only for few day and see if it make a difference, this would also reduce your battery consumption drastically
07-18-2013 10:39 AM
I've had wifi and nfc turned off already. I'll try disabling Bluetooth to see if that help although it will be a bit of a pain to remember to turn it back on every time I go out to the car.
On the network connection front, I may not be able to pick the lesser network. When I change the verizon settings to the option for 3G and/or 2G the phone can't find any network and I'm prompted to return to "Global mode" where the phone automatically searches for best signal and bounces back and forth between 4GLTE and 3G all day.