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New Contributor
Posts: 4
Registered: ‎08-16-2013
My Device: q10
My Carrier: t-mobile.de

POP3 mails get´s deleted from my Q10 when my PC downloaded it.

My mails gets deleted from my Q10 after my PC downloaded them from the server. With my Bold 9900 this never happened. Please help me to keep the mails on my Q10.

Posts: 90,290
Likes: 23,921
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

When the Q10 "sees" those messages deleted from the server, using the ActiveSync services, it 'mirrors' what it sees on the server, and deletes the messages from the Q10.

 

Set your PC (Outlook or what on the PC) not to "delete messages from server on download".




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New Contributor
Posts: 4
Registered: ‎08-16-2013
My Device: q10
My Carrier: t-mobile.de

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

Thank you, but this would not be an option, due to the fact, that the messages will pile-up on the sever. With my Bold this was never a problem.
Posts: 90,290
Likes: 23,921
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

Is your server limited on space?

 

Check your server settings and see if you can leave messages on server for 90 days or so before deleting.

 

There are server settings you need to edit, check with your email provider.




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Forums Advisor III
Posts: 1,204
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

If you want the same behaviour as on the 9900, you must connect your Q10 the same way. I guess your 9900 used POP3 (via the RIM BIS servers) to retrieve your mail. So when setting up the account on your Q10, you must go into advanced settings and set the email protocol to POP3.
New Contributor
Posts: 4
Registered: ‎08-16-2013
My Device: q10
My Carrier: t-mobile.de

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

Where do I find the "advanced settings". I do have also the german version of the BBLink.
Posts: 90,290
Likes: 23,921
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

You're not looking for those settings in Link, but in your Q10 > Settings > Accounts > new email account... > advanced.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 4
Registered: ‎08-16-2013
My Device: q10
My Carrier: t-mobile.de

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

Thanks, I found it, but it did not helped. The setting was as described at POP3.
Posts: 90,290
Likes: 23,921
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: POP3 mails get´s deleted from my Q10 when my PC downloaded it.

OK, now on your email server, do you see any settings available to delete messages after XX days?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code